L1 Support Engineer – Portuguese, Part-time

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support to users of the Canvas LMS, learning management system administrators, and corporate clients.

• Offer troubleshooting assistance and technical support through phone, web-based tools, email, and live chat.

• Manage support tickets from administrators, faculty, staff, and student users.

• Validate and clarify issues reported by users.

• Respond to how-to inquiries.

• Resolve user issues utilizing the Canvas user interface.

• Replicate, troubleshoot, and articulate straightforward bugs.

• Keep thorough records of actions taken in the ticketing system.

• Escalate unresolved Level 1 tickets to the Level 2 Support team.

• Provide timely updates to users regarding their inquiries.

• Develop Support process documentation when assigned.

• Carry out additional duties as directed by the supervisor.

⛳️ Requirements

• Proficiency in reading, writing, and speaking Portuguese fluently.

• Strong technical, troubleshooting, and analytical capabilities.

• Demonstrated ability to thrive in a self-directed work environment.

• Capacity to excel in a dynamic and fast-paced setting.

• Critical thinking and excellent problem-solving abilities.

• Quick thinking and positive communication skills.

• Proactive approach to work and adaptability to change.

• Professional demeanor when interacting with clients.

• Strong written and verbal communication skills.

• A good sense of humor.

• Successful completion of a background check is required.

• Must undergo identity verification and provide legal name, current physical address, valid contact number, and residential address as mandated.

🏝️ Benefits

• Competitive salary package.

• Ownership program available for full-time staff.

• Flexible work culture.

• Generous leave policies, including local holidays and an annual “Dim the Lights” period.

• Comprehensive wellness programs and mental health support.

• Access to learning and development resources.

• Professional development tools provided.

• Tuition reimbursement opportunities.

• Necessary technology and tools to perform optimally.

• Motivosity employee recognition program.

• An inclusive and supportive workplace culture.