Senior Sales Support Analyst

This is a fully remote position, open to applicants in Florida.

📋 Description

• Evaluate pod-level performance across various metrics including pipeline, activity, conversion, attainment, productivity, and quality.

• Perform ongoing KPI and trend analysis to uncover performance gaps, risks, opportunities, and coaching priorities.

• Prepare scorecards, insights, and summaries for managerial reviews, pod-level discussions, and leadership updates.

• Collaborate with BDR managers to facilitate operational rhythms, performance evaluations, and execution planning.

• Assist managers in understanding performance trends and identifying potential root causes of discrepancies.

• Support initiatives aimed at performance enhancement, process compliance, tool adoption, and operational priorities.

• Aid in the training and adoption of BDR tools, systems, and workflows, which include CRM, prospecting, sequencing, reporting, and productivity tools.

• Develop and present training materials for new hires, current BDRs, and managers.

• Create user guides, job aids, quick reference materials, and process documentation.

• Establish, maintain, and organize SOPs, playbooks, training guides, onboarding materials, process maps, and resources for managers.

• Convert business priorities and process modifications into clear documentation for BDRs and managers.

• Assist in onboarding and readiness activities by keeping materials current and accessible.

• Facilitate process adherence, data quality reviews, CRM hygiene efforts, and operational audit activities.

• Monitor recurring operational issues, documentation deficiencies, adoption challenges, and opportunities for process improvement.

• Aid in maintaining operating standards, methods of working, and supporting materials for pod-level execution.

• Travel periodically to BDR Centers of Excellence, including locations such as Jacksonville and London, at least once a quarter.

⛳️ Requirements

• Bachelor’s degree in business, Finance, Analytics, Marketing, Operations, or a related field, or equivalent professional experience.

• Over 2 years of experience in business operations, sales operations, revenue operations, enablement, business analytics, or a similar field.

• Experience in supporting sales, business development, customer-facing, or revenue-generating teams.

• Strong analytical abilities with a background in reviewing performance metrics, identifying trends, and summarizing insights.

• Proficiency in creating reports, scorecards, presentations, documentation, or training materials.

• Capability to translate data and process information into concise recommendations and actionable guidance.

• Proficiency in Microsoft Excel and PowerPoint.

• Preferred experience in supporting BDR, SDR, inside sales, sales enablement, sales operations, or revenue operations teams.

• Familiarity with CRM, prospecting, sequencing, reporting, or sales productivity tools such as Salesforce, Dynamics, Apollo, Outreach, Power BI, or similar platforms is preferred.

• Preferred experience in developing SOPs, playbooks, job aids, onboarding materials, or training resources.

• Preferred experience in conducting KPI analysis, trend analysis, root cause analysis, or performance reporting.

• Preferred experience in supporting technology adoption, change management, or process improvement initiatives.

• Preferred experience in direct partnership with frontline sales or business development managers.

• Familiarity with AI-enabled productivity tools, sales workflow automation, or data visualization platforms is preferred.

• For positions in the U.S., conditional offers will require a drug test.

🏝️ Benefits

• Opportunities to innovate within the fintech sector.

• Resources for personal and professional growth.

• Internal career advancement opportunities.

• An inclusive and diverse workplace.

• Resources to support community investment.

• Periodic opportunities for domestic and international travel based on business needs.