Technical Support Consultant, Fluent English

This is a fully remote position, open to applicants in Argentina, +5 more countries.

📋 Description

• Serve as the primary technical authority for client onboarding, data scanning, and troubleshooting environment discovery.

• Identify and rectify connectivity problems to guarantee secure metadata collection across client data systems.

• Address discovery errors, such as raw Security Identifiers (SIDs) showing instead of understandable data, and advise client IT teams on directory corrections.

• Review service logs, error trends, and system behaviors to pinpoint software bugs, misconfigurations, and access limitations.

• Convert raw telemetry and findings into actionable recommendations for client IT administrators and internal engineering teams.

• Support IT teams in establishing secure network pathways and access permissions for platform implementation.

• Document, package, and escalate unresolved core product issues to the internal engineering team.

• Monitor recurring technical challenges across enterprise environments and suggest product enhancements.

• Deliver high-touch, multi-channel technical support through email, tickets, and occasional live sessions for corporate enterprise clients.

⛳️ Requirements

• Exceptional English communication skills (minimum C1 for both spoken and written).

• A minimum of 2 years of experience in a Technical Support, Application Support, or Technical Account Management position dealing with B2B software environments.

• Comprehensive understanding of how data is stored, secured, and accessed across cloud and on-premises platforms, including M365, Google Workspace, AWS, and Azure.

• Strong grasp of basic cloud architecture (SaaS/IaaS), network topologies, and standard enterprise access controls.

• Demonstrated ability to navigate centralized logging platforms to trace data flows, investigate ingestions, and identify connectivity or permission failures.

• Highly tech-savvy with a knack for mastering AI-driven data security platforms and compliance frameworks.

• Excellent troubleshooting and problem-solving skills.

• Customer-focused with a responsible demeanor.

• Outstanding interpersonal skills.

• Practical experience with LDAP and Active Directory (PowerShell, ADUC) is a plus.

• Working knowledge of SMB/CIFS protocols, Windows File Servers, and SID-to-ACL permission mapping is an advantage.

• Experience in troubleshooting security settings, API integrations, and access hierarchies in M365, Google Drive, Box, Azure, and cloud storage is beneficial.

• Familiarity with SSH keys, SSL/TLS certificates, DNS routing, and SSH tunneling is a plus.

• Basic proficiency in Linux (Ubuntu) and Kubernetes (k8s/k3s), including the use of kubectl and shell commands is a plus.

• Ability to write and interpret basic SQL queries is a plus.

🏝️ Benefits

• Fixed schedule: Sunday to Thursday, from 11PM to 7AM at EDT, or Monday to Friday, from 4PM to 12AM at EDT.

• Opportunity for full remote collaboration.

• Inclusive international work environment.

• Compensation provided in USD.

• Rewards for referring friends.

• Balance between project workload and personal time.

• Internal health policy.

• Responsive leadership focused on your growth and long-term collaboration.

• Supportive conditions for self-development.

• Culture founded on trust, with no time-tracking requirements.