Technical Support

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assess and prioritize technical issues reported by customers in live D365 environments.

• Identify and troubleshoot problems related to HomebuilderONE, custom customer enhancements, and third-party integrations.

• Collaborate with the Customer Service team to provide both technical and non-technical solutions.

• Manage and uphold customer environment architectures.

• Guide and mentor members of the customer service team through technical challenges.

• Partner with the HomebuilderONE product team to resolve product issues impacting multiple clients.

• Contribute to the development of global best practices and encourage reuse.

⛳️ Requirements

• Proven experience in assisting customers with technical issues in D365 Finance and Operations systems, focusing on performance optimization, root-cause analysis, and troubleshooting batch jobs.

• Understanding of D365 Finance and Operations customization and extension techniques, including chain of command, event handlers, and extension classes.

• Skilled in SQL and associated diagnostic tools such as SQL Server Management Studio and Trace Parser.

• Experience utilizing Azure DevOps, LCS, and PPAC for managing environment lifecycles.

• Familiarity with database refresh/copy requests, Git and TFS repository management, Azure build pipelines, and maintenance scheduling.

• Background in opening and managing support tickets directly with Microsoft, including compiling reproduction steps and diagnostic information.

• Experience collaborating with third-party ISVs to integrate with D365 F&O.

• Knowledge of data entities, DMF, and integration patterns including OData, Power Automate, Azure Service Bus, Logic Apps, Azure Functions, and D365 F&O service classes.

• A proactive mindset, teamwork orientation, strong work ethics, high professionalism, and elevated energy levels.

• Capability to build credibility with both customers and colleagues.

• Initiative and a proactive approach to daily responsibilities.

• Ability to work autonomously and as part of a global team.

• Capacity to operate under pressure and adhere to deadlines.

• Excellent communication and presentation skills.

• A Bachelor's degree in Business or Business Management, or equivalent education and experience, is preferred.

• Microsoft certification exams MB-300 and MB-500 are highly regarded.

🏝️ Benefits

• An open, flexible, vibrant, collaborative, and diverse work environment.

• An inclusive workplace culture.

• Opportunities to engage with colleagues, customers, and stakeholders from around the globe.

• A commitment to continuous learning.

• Options for flexible work arrangements within Bogotá or Cali, Colombia.