Technical Support

This is a fully remote position, open to applicants in Japan, +1 more country.

📋 Description

• Utilize extensive technical expertise in Procelys products, customer applications, production, quality control, application development, and research and development to assist clients.

• Collaborate with the Sales Manager for Japan and South Korea to deliver optimal fermentation nutrient solutions.

• Adhere to Lesaffre’s safety guidelines and engage in mandatory safety initiatives.

• Offer technical assistance to sales and Procelys customers through technical responses, on-site visits, presentations, and product usage training.

• Evaluate technical inquiries, performance challenges, and customer feedback to aid in product development, enhancement, and competitive strategy.

• Educate and support Business Managers regarding application specifics, product performance relative to competitors, and key technical selling points.

• Resolve application-related issues involving quality, industry standards, customers, and laboratory resources.

• Act as the main technical liaison among commercial, applications, industrial, and quality teams, leading relevant interdepartmental projects.

• Foster technical and scientific collaborations with academic institutions and research centers.

• Cultivate relationships with R&D, technical, and production teams at significant customers to support long-term partnerships.

• Provide technical assistance for key regional accounts and contribute to new business generation.

• Engage in regional networks for knowledge-sharing and training among Technical Managers and Laboratories.

• Keep abreast of industry innovations and developments in biotechnology and fermentation technologies.

• Prepare quarterly reports on scientific and technological trends for management.

• Participate in regional technical industry events and present lectures or talks at conventions and technical gatherings.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• Over 10 years of experience in R&D/Fermentation Management or Application Development within the Biotechnology, Pharma, or Life Sciences sectors.

• Master's degree in Microbiology, Biochemical Engineering, Biotechnology, or a related discipline.

• Willingness to travel up to 50% within Japan, South Korea, and occasionally internationally.

• Capability to develop a profound understanding of the Biotechnology market, including food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture, and renewable chemicals.

• Exceptional relationship management, negotiation, and interpersonal skills.

• Ability to collaborate across functions (Quality, R&D, Operations, Sales, Marketing) and at various organizational levels.

• Strong communication skills with the ability to convey scientific topics in a clear and accessible manner.

• Native Japanese speaker.

• Fluency in English is required.

• Proficiency in Korean is an advantage.

• Enthusiasm for working with a diverse global team.

• Experience in a matrix organization is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and training.

• Flexible working hours and the possibility of remote work.