Technical Support Analyst, N1

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Prior experience in roles involving direct interaction with the public, technical support, customer service, or similar fields.

• Understanding of academic and educational processes.

• Fundamental computer skills, encompassing web browsers, operating systems, the internet, and Microsoft Office.

• Acquaintance with customer support tools, ticketing systems, and digital communication platforms.

• Excellent verbal and written communication abilities, capable of presenting information clearly and impartially.

• Previous involvement with educational institutions or organizations within the education sector.

• Familiarity with academic management systems.

• Willingness to operate within a cooperative employment framework.

⛳️ Requirements

• Previous experience in public-facing roles, technical support, customer service, or related areas.

• Knowledge of academic and educational processes.

• Basic computer skills, including web browsers, operating systems, the internet, and Microsoft Office.

• Familiarity with customer support tools, ticketing systems, and digital communication channels.

• Strong verbal and written communication skills, with the ability to convey information clearly and objectively.

• Previous experience working at educational institutions or companies in the education sector.

• Experience with academic management systems.

• Availability to work under a cooperative employment model.

🏝️ Benefits

• Paid time off starting from the first month, with the option to sell up to 10 days per cycle by prior agreement.

• Annual performance bonus of up to two months’ salary, linked to the achievement of set goals.

• Health Allowance for health or dental insurance expenses.

• Nipomed: telemedicine services and access to a network of accredited doctors and laboratories for you and your family.

• Zenklub: one complimentary psychotherapy session per month and exclusive rates for additional sessions.

• Namu: wellness platform offering content and activities that emphasize physical and emotional well-being.

• TotalPass: access to gyms and wellness services.

• Lincard: benefits club providing discounts and services related to education, health, and quality of life.

• Maternity and paternity support, including a special gift.

• Dependent benefits, subject to the terms of each benefit.

• Special gifts upon reaching milestones of 3, 5, and 10 years with the company.

• Continuous development through feedback, learning opportunities, and Individual Development Plans (IDPs).

• 100% remote work.