Technical Support Analyst, N1

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Prior experience in customer-oriented roles such as public-facing service, technical support, or customer service.

• Understanding of academic and educational processes.

• Fundamental computer proficiency, including knowledge of web browsers, operating systems, the internet, and Microsoft Office.

• Acquainted with customer support platforms, ticketing systems, and various digital communication methods.

• Excellent verbal and written communication abilities.

• Previous employment in educational institutions or organizations within the education sector.

• Familiarity with academic management systems.

• High school diploma, undergraduate degree, graduate degree, or MBA, as specified in the job application profile.

⛳️ Requirements

• Demonstrated experience in public-facing service, technical support, customer service, or similar fields.

• Knowledge of academic and educational operations.

• Basic computer skills, including web browsers, operating systems, the internet, and Microsoft Office.

• Familiarity with customer support tools, ticketing systems, and digital communication channels.

• Strong verbal and written communication skills.

• Previous experience working at educational institutions or companies in the education sector.

• Experience with academic management systems.

• High school diploma, undergraduate degree, graduate degree, or MBA, as outlined in the job application profile.

🏝️ Benefits

• Paid time off starting from the first month, with the option to sell up to 10 days per cycle by prior agreement.

• Annual performance bonus of up to two months' salary, linked to the achievement of targets.

• Health Allowance for health or dental plan expenses.

• Nipomed: telemedicine services and access to a network of accredited physicians and laboratories for you and your family.

• Zenklub: one complimentary psychotherapy session per month and special rates for additional sessions.

• Namu: a wellness platform featuring content and activities that support physical and emotional health.

• TotalPass: access to gyms and wellness services.

• Lincard: benefits club providing discounts and services related to education, health, and quality of life.

• Maternity and paternity support.

• Dependent benefits based on the terms of each benefit.

• Special gifts upon reaching 3, 5, and 10 years of service.

• Continuous development through feedback, learning opportunities, and Individual Development Plans (IDPs).

• Fully remote work.