Technical Support Analyst, Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist end users in transitioning to a new domain.

• Oversee the maintenance of the company's computer software and hardware.

• Address support requests and ensure accountability for incidents until they are resolved.

• Install, configure, and manage computer workstations and servers within a Microsoft Windows environment.

• Set up, configure, and maintain peripherals and network hardware.

• Document configurations along with operating standards and practices.

• Implement and monitor security protocols.

• Conduct data backup and recovery operations.

• Carry out hardware and software upgrades.

• Configure and troubleshoot corporate Exchange email services.

• Engage in small- to medium-complexity infrastructure and software projects.

• Update IT stakeholders on project progress.

• Identify potential project risks, escalate issues to management, and assist in mitigation efforts.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of grade 12 education.

• Post-secondary IT diploma or degree is preferred.

• 0-2 years of relevant industry experience.

• Strong understanding of Microsoft Windows 11.

• Experience with Active Directory user and group administration.

• Skills in troubleshooting computer hardware.

• Familiarity with email administration (Exchange, O365) is an asset.

• Experience with VPN software is an asset.

• Excellent verbal and written communication skills in English.

• Strong organizational, prioritization, interpersonal, problem-solving, and collaborative skills.

• Availability to work occasional evenings and weekends.

🏝️ Benefits

• Competitive compensation ranging from $26 to $30 per hour.

• Accommodations available upon request for candidates throughout the recruitment and assessment process.