Senior Specialist Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver expert remote assistance for SEPAC controller software on m60, 2070, and blade traffic controllers.

• Investigate issues related to controller functionality, firmware behavior, timing settings, and field device integration.

• Examine logs, trace files, and configuration data to determine root causes in live traffic situations.

• Address communication problems between controllers and central systems, encompassing interface, protocol, and network challenges.

• Conduct system health assessments with an emphasis on controller reliability and communication integrity.

• Work collaboratively with field technicians and engineering teams to troubleshoot issues and confirm corrective measures.

• Report software or firmware defects with comprehensive technical documentation and root cause analysis.

• Keep precise and thorough records of incidents, configurations, and resolutions.

• Advise customers and field personnel on controller setup, diagnostics, and best practices.

• Assist with software upgrades, deployments, and customer onboarding activities related to controller systems.

• Contribute to the development of knowledge bases, troubleshooting manuals, and reusable support resources.

• Recognize recurring challenges and aid in the ongoing enhancement of controller configurations and support procedures.

• Facilitate controller-to-center interactions when ATMS integration issues arise.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering, Civil Engineering, Computer Science, Systems Engineering, or a related discipline.

• 5–10 years of experience in supporting traffic signal systems or ITS field infrastructure.

• Direct experience with traffic signal controllers (m60, 2070, blade, or similar platforms).

• Familiarity with supporting or configuring controller software such as SEPAC (or equivalent).

• Strong grasp of traffic signal operations, timing plans, coordination, TSP, and preemption.

• Experience in troubleshooting across controller software, firmware, communications, and hardware interfaces.

• Working knowledge of controller-to-center communications and networking principles.

• Understanding of ATMS platforms sufficient to address integration-related challenges.

• Familiarity with NTCIP or other traffic controller communication standards.

• Proficiency in utilizing diagnostic tools, logs, and trace analysis to resolve issues.

• Strong analytical abilities, documentation skills, and customer communication capabilities.

• Candidates must possess direct experience with traffic signal controllers and field-integrated transportation systems.

• Must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

• Participation in after-hours or on-call rotations may be necessary.

🏝️ Benefits

• Competitive compensation.

• Excellent health, vision, and dental plans.

• Life Insurance and Disability coverage.

• Competitive 401k plan with employer matching.

• Educational assistance is available.

• Opportunities for career development and product training.

• Potential for professional and personal growth within a dynamic team.

• Primarily remote or office-based work environment.

• Occasional travel to customer sites or field locations.