Application Support Technician

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver application support by troubleshooting incidents and fulfilling service requests.

• Oversee and uphold business applications to guarantee optimal performance and high availability.

• Investigate and resolve issues pertaining to databases, integrations, and application workflows.

• Execute and refine SQL queries and scripts to assist in application maintenance and troubleshooting.

• Provide support for environments operating on both Windows and Linux operating systems.

• Work with MySQL, Oracle, and SQL Server databases, ensuring data integrity and optimal performance.

• Utilize ticketing systems to manage incidents, service requests, and escalations in accordance with established SLAs.

• Collaborate with development, infrastructure, and business teams to identify root causes and implement effective solutions.

• Develop and maintain technical documentation and operational procedures.

• Engage in continuous improvement initiatives aimed at enhancing application support processes.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Engineering, or a related discipline.

• Approximately 3 years of experience in Application Support roles.

• Extensive experience with MySQL, Oracle, and SQL Server databases.

• At least 1 year of experience in creating and executing SQL scripts and queries.

• A minimum of 1 year of experience with Java, Python, or Shell scripting/programming.

• At least 1 year of experience in working with Windows and Linux environments.

• A minimum of 1 year of experience utilizing ticketing tools for incident and request management.

• Strong analytical and problem-solving capabilities.

• Effective communication and teamwork skills.

• Proactive attitude and ability to thrive in dynamic environments.

• Familiarity with ITIL principles and best practices.

• Experience with application monitoring tools.

• Understanding of Agile methodologies.

🏝️ Benefits

• Additional training opportunities.

• Salary package commensurate with the role performed.

• Professional development prospects.

• Integration into a dynamic and motivated team for effective role performance.