Customer Support Analyst, Accounting

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support centered on accounting processes, aiding in data interpretation, responding to inquiries, and ensuring a consultative and efficient customer experience.

• Address customer queries regarding accounting-related topics.

• Offer guidance on accounting entries and reconciliations.

• Assist in the analysis of trial balances and financial statements.

• Respond to inquiries about ancillary tax obligations.

• Detect and rectify accounting discrepancies.

• Maintain the quality and clarity of the guidance offered.

• Document and follow up on customer interactions.

⛳️ Requirements

• Intermediate proficiency in Microsoft Office.

• Familiarity with specific tax regulations.

• Intermediate proficiency with accounting software.

• Comprehensive understanding of ancillary tax obligations.

• Basic knowledge of ICMS tax differential rate, tax prepayment, and ICMS tax substitution calculations.

• Proficiency in preparing accounting reports.

• Understanding of tax legislation.

• Skills in analyzing and preparing financial statements.

• Basic knowledge of the single-phase taxation regime for PIS and COFINS.

• Familiarity with ICMS legislation and interstate agreements.

• Knowledge of procedures for recording incoming and outgoing invoices.

• Experience in customer service.

• Skills in tax routines for Simples Nacional and Presumed Profit regimes.

• Proficiency with omnichannel customer service tools.

• Intermediate skills in tax analysis and evaluation.

• Knowledge of issuing service invoices, withholding taxes, service codes, and municipalities of taxation.

• Understanding of ISS legislation and municipal and federal tax incentives, particularly regarding service exports.

• Intermediate knowledge of the Fator R tax incentive.

• Currently pursuing a degree in Accounting or Business Administration.

🏝️ Benefits

• Caju Benefits Card – BRL 700 per month to use as preferred, with no payroll deductions and maintained during vacation.

• Unimed Health Plan – 100% covered by ContaJá, with copayments applicable only when utilized; dependents may be added at the employee’s full cost.

• Birthday Day Off.

• Wellhub (Gympass) – access to gyms and wellness platforms.

• Telepsychology – up to 2 complimentary consultations per month.

• Telenutrition – up to 2 complimentary consultations per month.

• 15% discount on laboratory tests through the Dasa network.

• 30% discount on generic medications at Pague Menos and 20% on brand-name medications.

• Partnership with Estácio for academic advancement.

• ImpulsoJá Career Plan.

• Gamification program with virtual coins redeemable for prizes, events, and gifts.