Technical Support Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist end users in transitioning to a new domain.

• Oversee the maintenance of company software and hardware.

• Address support requests and take responsibility for incidents until they are resolved.

• Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.

• Install, configure, and maintain peripherals and networking hardware.

• Document configurations as well as operating standards and practices.

• Implement and supervise security policies.

• Conduct data backup and recovery operations.

• Execute hardware and software upgrades.

• Configure and troubleshoot corporate email systems using Exchange.

• Engage in small to medium complexity infrastructure and software projects.

• Update IT stakeholders regarding project progress.

• Identify project risks, escalate issues to management, and assist in mitigation efforts.

• Undertake additional duties as necessary.

• Work occasional evenings and weekends as required.

⛳️ Requirements

• Minimum grade 12 education.

• Post-secondary IT diploma or degree is preferred.

• 0–2 years of relevant industry experience.

• Strong understanding of Microsoft Windows 11.

• Experience in Active Directory user and group management.

• Proficient in troubleshooting computer hardware.

• Experience in email administration (Exchange, O365) is advantageous.

• Familiarity with VPN software is a plus.

• Fluency in both French and English is required.

• Excellent verbal and written communication skills in English.

• Strong organizational, prioritization, interpersonal, problem-solving, and collaboration skills.

• Familiarity with imaging solutions.

🏝️ Benefits

• Contract position.

• Remote work opportunity based in Laval, Quebec.

• Accommodations available upon request for candidates throughout the recruitment and assessment process.