Technical Support Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute administration tasks for the MIC platform, which includes shutting down and starting up servers, verifying automatic system operations, managing access groups, maintaining the backup unit, and recovering files.

• Conduct basic network tasks such as password reactivation, configuring new users, and performing routine maintenance procedures.

• Oversee computer hardware and technological systems including desktops, laptops, printers, telephone systems, mobile phones, and alarm systems.

• Generate and distribute reports regarding encountered issues and perform follow-up actions.

• Gather statistics and other data pertaining to adherence to service standards.

• Notify the Help Desk Services team about necessary changes to computer equipment.

• Carry out activation, configuration, maintenance, and repair tasks for systems and technological equipment.

• Assess equipment requirements, suggest solutions, manage acquisition and disposal processes, and track related activities.

• Serve as the IT and technology expert for users, offering support, resolving problems, suggesting solutions, and referring complex issues as needed.

• Create and propose straightforward training sessions for users.

• Engage in the planning and execution of desktop system deployments and upgrades.

• Ensure the implementation of computer security standards, procedures, advice, and recommendations.

• Supervise the flow of technical information essential for the seamless operation of the platform.

• Manage and update web and platform applications, profiles, standardized groups, and user IDs.

• Oversee application licenses and associated costs.

⛳️ Requirements

• College diploma in a relevant field.

• At least one year of pertinent experience.

• Other combinations of qualifications and relevant experience may be taken into account.

• Proficiency in French is mandatory.

• Action-oriented mindset.

• Effective communication skills.

• Quality decision-making capabilities.

• Adaptability to various situations.

🏝️ Benefits

• Competitive salary along with an annual bonus.

• Four weeks of flexible vacation beginning in the first year.

• Defined benefit pension plan offering predictable and stable income throughout retirement.

• Group insurance that includes telemedicine services.

• Reimbursement for health and wellness expenses as well as telework equipment.