Technical Success Manager, LATAM

This is a fully remote position, open to applicants in Mexico, +2 more countries.

📋 Description

• Act as a reliable advisor to customer security and IT teams.

• Assist clients in adopting and implementing cybersecurity solutions.

• Facilitate the realization of technical value, enhance adoption, reduce risk, and promote long-term success.

• Establish trustworthy relationships with customer security, IT, and technical stakeholders.

• Create technical success plans that foster adoption, value realization, and operational maturity.

• Identify strategic use cases that integrate cybersecurity technology into everyday workflows.

• Monitor customer health, engagement, and adoption metrics to proactively tackle risks and challenges.

• Aid customers in accelerating time-to-value and achieving their desired business and security results.

• Collaborate with Sales, Solutions Engineering, Professional Services, and Support teams.

• Contribute to customer retention, growth, and overall success.

• Relay customer feedback, requirements, and opportunities throughout the organization.

⛳️ Requirements

• Minimum of 3 years of experience in a customer-facing technical position such as Technical Success Manager, Customer Success Manager, Technical Account Manager, Solutions Consultant, Technical Consultant, or similar roles.

• Proven experience working with enterprise clients in cybersecurity, networking, cloud, SaaS, infrastructure, or related technology sectors.

• Strong skills in customer relationship management and stakeholder engagement.

• Ability to simplify complex technical concepts into actionable business outcomes.

• Experience in driving customer adoption, retention, and long-term success.

• Exceptional communication and presentation abilities.

• Collaborative attitude and eagerness to work with global teams.

• Proficiency in English.

• Proficiency in Spanish.

• Knowledge of Portuguese is an added advantage, though not mandatory.

🏝️ Benefits

• Commitment to skills, learning, and development opportunities.

• Equal opportunity employment.

• Reasonable accommodations for qualified individuals with disabilities.