Client Success Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and nurture strong, professional relationships with clients and internal stakeholders.

• Act as a responsive contact for client inquiries, requests, and service-related issues.

• Collaborate with recruiting, operations, HR, payroll, and account management teams to ensure successful client engagements.

• Track client needs, open items, service requests, and follow-ups to guarantee timely resolutions.

• Keep precise client records, documentation, and activities within internal systems and CRM platforms.

• Create and maintain reports, status updates, and performance information for both internal and client-facing purposes.

• Collect client feedback and pinpoint opportunities to enhance service quality, communication, and overall client satisfaction.

• Assist with onboarding, engagement, and ongoing coordination for client and workforce activities as needed.

• Engage in client meetings and internal team discussions as required.

• Uphold confidentiality and manage sensitive business, employee, and client information with professionalism.

• Participate in process improvements and other initiatives that enhance the client experience.

⛳️ Requirements

• 1-3 years of experience in client success, customer success, account coordination, staffing, recruiting, operations, customer service, or a related area.

• Strong written and verbal communication abilities.

• Exceptional organizational, time management, and follow-through skills.

• Capability to juggle multiple priorities and deadlines in a remote setting.

• Strong problem-solving skills and relationship management capabilities.

• Proficient in Microsoft Office or Google Workspace and business/CRM systems.

• High attention to detail and a professional, service-oriented demeanor.

• Ability to work independently while effectively collaborating with distributed teams.

• Candidates must be authorized to work in the United States.

• Candidates must reside in a location where Cook Roofing Company can employ them.

• Experience in staffing, recruiting, workforce solutions, or B2B client service is preferred but not mandatory.

🏝️ Benefits

• Fully remote work environment.

• Medical, dental, and vision benefit options for eligible employees.

• 401(k) retirement plan for eligible employees.

• Paid time off and applicable paid sick leave.

• Direct deposit and streamlined payroll support.

• Professional development and opportunities for growth within a workforce solutions organization.

• Collaborative, team-oriented culture with exposure to clients and business operations.

• The chance to make a measurable impact on client satisfaction and service delivery.

• Competitive compensation based on experience and qualifications.