Technical Success Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Facilitate outcome-driven engagements with JFrog customers

• Promote the adoption of JFrog products and ensure value realization

• Identify expansion opportunities by understanding customer use cases

• Foster customer loyalty

• Serve as a trusted advisor to the customer

• Concentrate on customer interactions, lifetime value, and NPS/CSAT metrics

• Assist clients in developing adoption and implementation plans for the JFrog Platform

• Support the JFrog Sales team by focusing on customer strategy, ensuring timely renewals and upsells

• Plan and deliver projects with customers in accordance with agreed timelines

• Work collaboratively with the Solution Engineering and Professional Services teams to successfully complete customer projects

• Monitor customer health and their perception of the JFrog brand as a Platform Health Expert

• Convey technical knowledge and operational best practices to customers

• Act as the primary point of escalation

• Develop a comprehensive understanding of the JFrog Platform, including its value proposition, sales messaging, and out-of-the-box reporting

• Design and implement customer success journeys

• Maintain ongoing communication and collaborative relationships

⛳️ Requirements

• Residency in Paris is mandatory

• Bachelor’s or Master's Degree in Technology or business/management

• Over 7 years of professional experience, ideally in customer success management, relationship management, delivery management, consulting, or enterprise delivery

• More than 3 years of experience in the software industry, preferably within SaaS companies

• Ability to effectively communicate with customers and regional teams/leadership

• Proficient in delivering technical presentations

• Flexibility in working hours to accommodate our global operations

• Willingness to travel occasionally to meet customers in person in France

• Native French speaker - Required (read/write/speak)

• Fluent English speaker - Required (read/write/speak)

🏝️ Benefits

• Referral bonus of 2000

• Fully remote work arrangement

• Occasional travel to meet customers in person in France