Client Success Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Evaluate client onboarding questionnaires to grasp business objectives, target demographics, service offerings, and marketing requirements.

• Organize and facilitate client onboarding and strategy discussions, progressively assuming complete responsibility for the onboarding experience.

• Assist clients in defining their marketing goals and formulating sales funnel strategies aligned with their objectives and acquired services.

• Recognize any missing details, necessary resources, and critical decisions needed prior to the commencement of production.

• Document strategic suggestions and client specifications, secure approval from the founder, and relay the approved strategies to the internal team.

• Establish and nurture strong client relationships as the main point of contact for strategic conversations and account-related inquiries.

• Conduct regular client check-ins, manage expectations, and proactively resolve any issues.

• Monitor client engagement, pinpoint accounts that might be at risk of termination, and propose strategies for retention.

• Keep track of upcoming renewals, initiate follow-ups for renewals, and assist clients throughout the renewal process.

• Identify potential opportunities for additional services or expanded engagements and communicate these to the founder.

• Analyze client campaign outcomes and assess metrics such as leads generated, conversion rates, cost per lead, and return on ad spend.

• Detect performance gaps and opportunities to enhance funnel conversions and overall campaign effectiveness.

• Collaborate with the founder and marketing specialists to formulate optimization recommendations.

• Relay campaign insights and approved recommendations to clients and internal team members.

⛳️ Requirements

• At least 3 years of experience in client success, account management, or a client-facing role in digital marketing.

• Proficient understanding of sales funnels, lead generation, customer journeys, and conversion-driven marketing.

• Experience in conducting client onboarding, discovery sessions, or marketing strategy discussions.

• Knowledge of landing pages, email marketing, CRM systems, and marketing automation tools.

• Capability to analyze marketing performance data and identify areas for enhancement.

• Experience in managing client relationships, addressing concerns, and supporting retention efforts.

• Exceptional verbal and written communication abilities, with the confidence to lead discussions with business owners.

• Strong organizational skills and the capacity to independently manage multiple client relationships.

• Familiarity with Facebook and Instagram advertising via Meta Ads Manager is preferred.

• Knowledge of GoHighLevel, ClickFunnels, or similar funnel and CRM platforms is preferred.

• Previous experience in a digital marketing agency is preferred.

• Experience with conversion rate optimization, campaign reporting, and client renewals is preferred.

🏝️ Benefits

• 100% remote position available from anywhere in Latin America.