Customer Success Manager

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Ensure that each BEAMON customer derives value and experiences growth with the company.

• Establish the pace of adoption with customers and facilitate organization-wide rollouts.

• Assist lawyers in utilizing BEAMON and simplify complex AI functionalities to enhance value.

• Conduct onboarding sessions, webinars, training workshops, and share best practices.

• Monitor usage trends and identify users who may be stuck or at risk of discontinuing service.

• Address technical issues and provide explanations of solutions to lawyers and engineers.

• Foster customer relationships and pinpoint opportunities for renewal and expansion.

• Relay customer feedback to the Product team to influence future development.

• Create and disseminate best practices throughout the team.

• Take ownership of customer adoption, retention, and expansion key performance indicators (KPIs).

• Collaborate closely with Product & Engineering, Sales, and Marketing teams.

• Report directly to Adriaan Storme.

• Travel to customer locations and events as necessary.

⛳️ Requirements

• Experience or interactions within the legal or legal tech sector.

• A degree in business, law, computer science, or a related discipline.

• Capability to articulate technical issues to both engineers and non-technical lawyers.

• Exhibits patience and empathy in high-pressure situations.

• Currently employs AI in daily professional tasks.

• Comfortable thriving in a fast-paced startup environment characterized by uncertainty.

• Strong cross-functional teamwork skills and the ability to build trust swiftly.

• Native or near-native proficiency in German.

• Highly fluent in English.

• Residing in Germany or Austria.

• Nice-to-have: experience in customer success, support, or enablement within legal tech.

• Nice-to-have: familiarity with the rollout of AI software.

• Nice-to-have: knowledge of Userpilot, Pendo, or similar tools.

• Nice-to-have: experience in conducting webinars or training sessions.

• Nice-to-have: background in startup environments and remote work.

🏝️ Benefits

• 30 vacation days.

• Wellhub.

• JobRad.

• Generous work-from-home allowance.

• Paid parental leave.

• Hands-on experience with LLMs, RAG, and cutting-edge legal AI.

• Team offsite events across Europe.

• Remote-first and flexible working arrangements.

• Work-from-home stipend.

• In-person gatherings twice a year.