This is a fully remote position, open to applicants in Argentina.

📋 Description

• Manage a portfolio of partners and monitor the clients they implement, ensuring alignment with the business objectives.

• Ensure the quality of work from partners to maintain client retention: define standards, review cases, and take action when deviations occur.

• Identify opportunities for expansion within each partner's clients and pursue these initiatives collaboratively.

• Continuously certify and train partners.

• Facilitate and resolve issues between partners and internal teams (Product, Technology, Billing, etc.).

• Continuously improve processes to enable scalable models.

⛳️ Requirements

• At least 2 years of experience managing partners, channels, consultancies, or implementation providers, preferably in a B2B environment.

• Experience in Customer Success, onboarding, or software implementation (valued).

• Analytical mindset: comfortable creating and interpreting metrics related to adoption, retention, and portfolio health to inform decisions and prioritize actions.

• Strong communication skills to collaborate with internal departments (Product, Technology, Billing) and clearly resolve issues.

• Intermediate to advanced English proficiency.

• Completed or advanced university degree in Engineering, Business Administration, Economics, or related fields (equivalent backgrounds are also valued).