Technical Solutions Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the post-order process and deliver technical assistance to the Data Centre Sales and Project Management teams.

• Serve as the main point of contact for customers after the sale.

• Ensure accurate order processing and coordination with Carrier factories and third-party suppliers.

• Maintain proactive communication with customers throughout the delivery process.

• Contribute to the commercial performance of the UK&I Data Centre business unit.

• Manage the entire order-to-delivery lifecycle and assist with cash collection efforts.

• Provide timely and precise sales and invoicing forecasts.

• Coordinate activities related to manufacturing, logistics, and commissioning.

• Address customer inquiries and assist with tender bids.

• Collaborate with clients, consultants, and designers to create detailed and accurate selections.

• Oversee the review and approval of Technical Submittals alongside the Project Management team.

• Ensure smooth execution from order receipt to final delivery.

• Work operationally with Sales, Finance, Logistics, Factories, and the leadership of Carrier Climate Solutions Europe Customer Care.

⛳️ Requirements

• Proven experience in a technical sales or project delivery role with in-depth technical knowledge, particularly in HVAC, building services, or a related industry.

• Demonstrated capability in supporting multi-disciplinary teams, including customer care, sales, project delivery, or operational support functions.

• Strong comprehension of tender inquiries, product selections, technical submittals, and the post-order handover process.

• Excellent stakeholder management skills and the ability to influence across functions within a matrix organization.

• Outstanding communication skills, particularly in handling escalations, complex customer situations, and engaging with senior internal stakeholders.

• Strong organizational, prioritization, and decision-making abilities.

• A valid UK driving license.

• Willingness to travel occasionally to support the sales team.

🏝️ Benefits

• 15% bonus.

• Company car or cash allowance.

• 25 Days Holiday + bank holidays.

• Holiday purchase scheme.

• Company pension scheme.

• Opportunities for career progression and talent development.

• Competitive total rewards package.

• Health, security, and well-being programs.

• Short-term cash incentives, subject to plan requirements.