Solutions Engineer, Acquisition

This is a fully remote position, open to applicants in United States.

📋 Description

• Become a part of a rapidly growing team dedicated to addressing both technical and customer challenges.

• Collaborate with the Sales team to effectively communicate Grafana's value proposition, vision, and strategy.

• Take ownership of technical customer interactions and assist in closing high-velocity sales opportunities.

• Present product and technical information to both prospective and existing customers.

• Engage with customers and internal teams to gather product and competitive insights.

• Facilitate product discussions driven by customer needs and issues.

• Improve documentation and generate content such as blog posts, videos, knowledge base articles, and training materials.

• Act as a customer-facing product authority for Grafana Cloud, which is a managed observability platform.

• Provide education to customers via demonstrations, hands-on training, presentations, technical assessments, and continuous engagement.

⛳️ Requirements

• Preferably based on the West Coast.

• Over 5 years of experience in technical pre-sales, ideally with Open Source technologies or within the Metrics/Monitoring domain.

• Strong judgment, collaboration skills, and leadership qualities.

• Capability to work and collaborate within an international team.

• Excellent written and verbal communication skills.

• Proficiency in conveying the company’s value proposition and technical product benefits.

• Skill in troubleshooting technical issues and creating innovative customer solutions.

• A technical mindset with a desire for continuous technical growth.

• Recent completion of a coding bootcamp or prior experience in post-sales or engineering may be relevant.

• Self-driven, proactive, and creative.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Fully remote work environment with a global culture.

• Opportunities for career advancement.

• In-person onboarding experience.

• 30 days of annual leave each year.

• 3 annual leave days dedicated to Grafana Shutdown Days.

• Open communication and regular updates across the company.

• Freedom and support to produce quality work and explore new initiatives.

• Empowered, trustworthy teams.

• Accessible leadership.

• Global annual leave policy that complies with local laws where applicable.