Technical Services Program Manager

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Offer technical support services and guidance to GWC water-sector partners, which include NGOs, governmental bodies, and utilities, focusing on the design, maintenance, and monitoring of water systems, particularly Solar Powered Water Systems.

• Utilize specialized knowledge in utility performance, asset management, non-revenue water management, energy optimization, electromechanical design, remote monitoring, water quality, volumetric water benefit accounting, and water resource management.

• Conduct technical evaluations and provide assistance in design, implementation, review, design analysis, and third-party site assessments.

• Oversee the complete delivery of assigned technical services projects across various countries and time zones, managing the project scope, schedule, and budget effectively.

• Identify, track, and mitigate project risks, while providing regular status updates to the Director of Technical Services.

• Create and uphold project monitoring, evaluation, and learning frameworks to support impact measurement.

• Facilitate GWC online courses and in-person training sessions in diverse cultural contexts and geographical settings.

• Develop, sustain, and enhance relationships with GWC partners and organizations receiving training and technical assistance.

• Identify and pursue opportunities that promote the growth and expansion of GWC's learning and technical services initiatives.

• Operate effectively across cross-cultural environments and manage multiple concurrent projects.

• Represent GWC to external audiences, including subject matter experts, partner organizations, and capacity-building clients.

• Maintain communication with partner organizations and team members across different countries and time zones.

• Travel for approximately four to six international trips lasting one to two weeks each per year, along with about two domestic trips within the US lasting one week each per year.

⛳️ Requirements

• Alignment with GWC's core values and dedication to eliminating water poverty.

• A Bachelor’s degree in engineering is required.

• P.E. certification is preferred.

• A minimum of 5 years of engineering and project management experience.

• Preferred 2+ years of engineering experience in low- and middle-income countries.

• Preferred 2+ years of engineering experience with solar-powered water systems.

• Proficiency in office software, including Microsoft Word, Excel, PowerPoint, and Outlook.

• Proficiency with engineering tools such as EPANET and AutoCAD.

• Comfortable utilizing AI tools to enhance research, documentation, and workflow efficiency.

• Proven ability to quickly acquire new skills and knowledge in various subject areas.

• Strong skills in relationship-building and a demonstrated interest in developing partnerships.

• A team player with keen attention to detail and strong analytical abilities.

• Willingness and ability to travel internationally, with or without reasonable accommodations.

• Excellent verbal and written communication skills.

• Fluent in written and spoken English and Spanish.

• Legal authorization to work in the United States or Canada without sponsorship.

• Capability to safely lift at least 35 pounds.

• Ability to sit for extended periods and perform tasks such as standing, walking, typing, carrying, kneeling, bending, and navigating stairs.

• Capacity to work primarily indoors, with occasional outdoor duties in varying weather conditions.

• Flexibility to work outside standard business hours as required, including occasional evening and weekend commitments.

🏝️ Benefits

• Make a significant impact on the lives of 2.2 billion people lacking access to safely managed water.

• Collaborate with a dedicated and skilled team of professionals.

• Opportunity to shape and influence the core strategy and future direction of our company.

• Competitive salary and benefits package, encompassing health insurance, retirement plans, and Paid Time Off (PTO).

• Flexible remote work or a hybrid work option with available office space if based in CHS, SC.