Senior Program Manager, Fellow Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the fellow experience from the initial offer until the fellow's final day, encompassing communication, connection, and gathering.

• Establish direction, make trade-offs, and align program activities with fellow retention and engagement results.

• Oversee multiple workstreams and independently close loops.

• Manage daily fellow communications via the program inbox, fellow Slack, and regular updates.

• Organize and execute the onboarding for Cohort 2, catering to 300 fellows, including timelines, host matching updates, and relocation assistance.

• Facilitate the week-long Cohort 2 Basecamp kickoff in collaboration with the event agency and curriculum team.

• Handle the Basecamp run of show, attendee experience, and on-site problem resolution.

• Develop scalable fellow support mechanisms utilizing self-service resources, AI-assisted responses, and defined escalation paths.

• Create community rituals and peer support structures.

• Report on engagement, satisfaction, and retention metrics to leadership at CodePath and Anthropic.

• Produce playbooks and documentation for future cohorts.

• Collaborate with mentors, curriculum teams, HR, external vendors, Anthropic partners, and host organizations.

• Assume additional program responsibilities as Claude Corps expands.

⛳️ Requirements

• A minimum of 7 years of experience in program management, with complete ownership of a cohort-based program, fellowship, or member community.

• Proven track record of independently setting the direction for a program area.

• Capacity to handle a demanding and evolving workload utilizing an effective organizational system.

• Experience transitioning work processes from manual to systematic approaches.

• Regular hands-on experience with AI tools.

• Strong and approachable writing skills, with the ability to tailor tone for fellows, executives, and partners.

• Willingness to travel for multi-day events several times a year, including in February and late summer 2027.

• Preferred: experience in two or more areas such as participant communications, community development, or large-scale in-person events with external agencies.

• Preferred: background in fellowships, service programs like AmeriCorps, or early-career talent initiatives.

• Preferred: experience in supporting individuals during relocation or major life changes.

• Preferred: experience in a nonprofit setting, in education, or within a rapidly growing startup environment.

🏝️ Benefits

• Medical, dental, and vision insurance with 90% coverage by the employer for employees and their dependents.

• Employer-funded healthcare reimbursement.

• Flexible spending accounts (FSAs).

• Employee Assistance Program.

• 401(k) plan.

• Employer-paid life and disability insurance.

• Identity theft protection services.

• Generous paid time off (PTO).

• Paid holidays throughout the year.

• 10 weeks of fully paid parental leave.

• Annual company closure from December 24 to January 2.

• $1,000 annual stipend for professional development.

• Support for home office setup.

• Qualifying employer for Public Service Loan Forgiveness (PSLF).

• Wellness plans for pets.

• Legal services offered.

• Discounts on home and auto insurance.

• Exclusive savings through marketplace offers.