Technical Services Manager – IS Ports

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee and direct a Technical Services function for designated market segments.

• Formulate and implement Technical Services strategies that align with the business unit's Mid-Range Plan commitments.

• Identify, assess, and promote Technical Services opportunities by outlining scopes, resource estimates, delivery methods, proposals, pricing, contract terms, and order fulfillment.

• Manage the delivery of Technical Services commitments in collaboration with commercial, operations, engineering, Shared Services, and other Company divisions.

• Enhance client operational performance through technical advice, problem-solving, consultations, techniques, and service suggestions.

• Address client concerns by coordinating resources from the Company, suppliers, and clients while communicating status updates and resolutions.

• Maintain proactive Technical Services coverage and escalation procedures, including 24/7 support when necessary.

• Develop the Technical Services team by establishing priorities, delegating tasks, staffing, evaluating skills, and ensuring proper training.

• Define, track, and analyze performance indicators such as pipeline, forecasts, orders, revenue, costs, margins, quote conversion, utilization, backlog, schedule compliance, client feedback, satisfaction, warranty activities, and team effectiveness.

• Lead the technical evaluation and resolution of warranty claims and coordinate corrective measures.

• Create and oversee Technical Services capitalization budgets.

• Ensure the timely and accurate completion and approval of client post-service documentation.

• Direct Technical Services expertise and resources to meet project execution obligations.

• Spearhead continuous improvement initiatives.

• Build, lead, prepare, resource, and manage the team, including performance management, coaching, recruitment, onboarding, and termination.

• Adhere to Company policies, procedures, regulations, and laws.

⛳️ Requirements

• Bachelor’s degree in electrical, electronic, mechanical, or computer engineering, or a related field, or equivalent qualifications through education and/or experience.

• A minimum of 5 years of technical or technical management experience in industrial control systems across various sectors including metals, material handling, paper, or related general industries.

• At least 3 years of experience in client-facing technical sales and/or business development.

• Proven track record of successfully leading teams to achieve business objectives.

• Demonstrated ability to manage financial outcomes in line with plans within a manufacturing or industrial services environment.

• Experience reviewing commercial terms and conditions of high-value service contracts to ensure acceptable levels of risk to the business.

• Established successful working relationships with clients, suppliers, and other internal and external stakeholders.

• Proven positive personal leadership, interpersonal, organizational, administrative, and communication skills.

• Evidence of continuous improvement in areas of responsibility.

• Proficient in Word, Excel, PowerPoint, Access, Outlook, MS Projects, and an ERP business system.

• Willingness to travel domestically and internationally, approximately 25%, occasionally with little notice.

• Preferred: Demonstrated success in leading remote teams.

• Preferred: Proven success in developing and managing supervisors.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.