Technical Service System Administrator

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Provide daily operational assistance for Technical Service applications, which include SAP, ServiceMax, TrackWise, and associated systems.

• Assist with user access, system troubleshooting, issue resolution, and general system administration tasks.

• Act as a technical support liaison for Global Super Users and facilitate communication with TGS/TCS and IT teams.

• Monitor and resolve system interface errors between SAP and ServiceMax, encompassing service orders, billing, contracts, warranties, equipment, inventory, and master data.

• Support comprehensive service processes, including service case management, work orders, spare parts logistics, and inventory transactions.

• Ensure data accuracy and integrity through master data governance, data quality assessments, and issue resolution.

• Develop and maintain Standard Operating Procedures (SOPs), system work instructions, job aids, and training materials for users worldwide.

• Provide user training and support system adoption during enhancements, releases, and process modifications.

• Assist with reporting and KPI management utilizing ServiceMax, SAP, Power BI, and additional reporting tools.

• Recognize recurring issues and opportunities for improvement to enhance system reliability, efficiency, and user experience.

• Engage in continuous improvement projects and system enhancement initiatives.

⛳️ Requirements

• Bachelor's degree in a related field (IT/Technical).

• Exceptional written and verbal communication skills in English.

• Practical experience in supporting SAP service and inventory processes, including CS/SM, SD, MM, and CRM modules.

• Familiarity with ServiceMax or similar service management platforms, including work order and service processes.

• Experience in troubleshooting system integrations and resolving interface-related challenges.

• Knowledge of master data management and data quality practices.

• Ability to produce technical documentation, SOPs, work instructions, and training materials.

• Strong analytical and problem-solving capabilities with a keen attention to operational details.

• Excellent communication skills with the ability to collaborate with global teams across various time zones.

• Proactive, customer-oriented, and solution-focused mindset.

• Flexibility to adapt to changing business priorities and evolving system environments.

• Proficiency in Microsoft Office and reporting tools such as Power BI.

🏝️ Benefits

• Opportunity to learn and collaborate with inspiring leaders and colleagues.

• An inclusive, growth-oriented, and rewarding company culture.

• Opportunities to help shape BD’s future and create a lasting impact.

• Learning, growth, and career advancement opportunities.

• Flexible work-life balance options for suitable workplace arrangements.

• Equal Opportunity Employer.