Senior Collaboration Systems Administrator

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main technical administrator and subject matter authority for platforms including Slack, ESM/ticketing, virtual agents, Jira, Confluence, DocuSign, and other related systems.

• Oversee requests for platform enhancements and create proactive technology roadmaps.

• Evaluate support trends, usage statistics, and business feedback to forecast future requirements.

• Develop user-friendly workflows, communication channels, and service request processes.

• Collaborate with cross-functional teams to promote platform utilization.

• Implement and refine virtual agents, AI-driven knowledge bases, and intelligent automation processes.

• Create and sustain integrations using REST APIs, webhooks, and native hubs.

• Automate user lifecycle management, support tasks, and workflows across multiple platforms.

• Establish governance, maintain system-of-record practices, and ensure reporting, auditability, and accountability.

• Configure asset management capabilities for hardware and software to ensure tracking, lifecycle management, and financial accountability.

• Collaborate with end-user support, system operations, and IT and business teams to improve collaboration and support systems.

• Report directly to the Sr. Director of End User Services.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience.

• A minimum of 5 years of hands-on experience with enterprise collaboration, workflow, and ESM platforms administration.

• Administration certifications in contemporary SaaS platforms are highly desirable.

• Demonstrated success in implementing self-service portals, automated routing, and/or chatbots.

• Experience in managing platform integrations utilizing REST APIs, webhooks, and JSON.

• Proficient in designing reporting dashboards and ensuring system data complies with audit and compliance standards.

• Strong knowledge of REST/SOAP APIs and basic scripting capabilities in JavaScript, Python, or PowerShell.

• Ability to plan and construct reportable, structurally sound, audit-compliant systems.

• Skillful in streamlining legacy processes and redesigning them to meet business needs.

• Exceptional ability to collaborate with non-technical stakeholders and translate feedback into actionable technical solutions.

• Must be capable of fulfilling compliance with U.S. export controls.

🏝️ Benefits

• Target annual bonus of 15% of base salary, contingent on individual and company performance.

• Monthly Connectivity Plus stipend of $150 to assist with remote work-related expenses.

• Annual reimbursement of $200 for home office expenses.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) plan with company matching contributions.

• Paid parental leave, caregiver leave, and flexible time off policies.

• Mental health support and wellness reimbursement options.

• Opportunities for career development and education assistance.