Technical Service Specialist

This is a fully remote position, open to applicants in China.

📋 Description

• Offer technical guidance and assistance concerning Castrol products and their uses.

• Address specific technical challenges and deliver training to both internal staff and external clients.

• Assist in the development of new business initiatives and foster growth.

• Act as the technical support liaison for intricate lubricant application needs.

• Create technical services and value-added offerings for distributors and customers.

• Address the technical requirements of internal sales and marketing teams.

• Analyze and resolve technical customer complaints effectively.

• Provide proactive technical assistance to sales personnel, distributors, customers, and consumers.

• Offer technical contributions for marketing materials, product catalogs, labels, and technical documentation.

• Generate, maintain, and manage lubricant recommendations by vehicle make and model.

• Develop or assist in standard training modules and deliver technical training to sales teams, customers, and distributors.

• Promote growth in Power Products and assist with new product introductions.

• Conduct product benchmarking against competitors and Castrol’s product offerings.

• Manage technical issues related to product trials and document trial specifics and results.

• Contribute to the Product Optimisation Programme.

• Regularly visit customers to troubleshoot and resolve issues.

• Stay informed about the latest technical developments.

• Collaborate with technical institutions, universities, and regulatory organizations on technical matters.

• Analyze and interpret laboratory reports.

⛳️ Requirements

• A degree in Chemistry, Mechanical Engineering, or a related field.

• Essential knowledge of lubricants, ideally with a minimum of 8 years’ experience in the lubricants sector.

• Professional understanding of products, applications, oil industry testing standards, and their execution.

• Familiarity with lubrication theory.

• Experience in interpreting and analyzing laboratory tests.

• Strong report writing capabilities along with well-honed observation and results interpretation skills.

• Ability to manage tasks under constraints and handle multiple demands/projects.

• Self-driven and proactive in initiating tasks and resolving issues.

• Excellent communication skills and the ability to respond professionally to customer inquiries.

• A collaborative team spirit.

🏝️ Benefits

• Commitment to equal opportunity employment and diversity.

• Accessibility adjustments/accommodations are available during the recruitment process.

• Potential for pre-placement drug screening, medical review, and background checks based on the role.