Technical Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist both internal and external clients who install, repair, and maintain heating and air-conditioning systems.

• Offer technical assistance to dealers and contractors to resolve any technical challenges.

• Perform early warning, proactive field intelligence, technical support, and reliability investigations.

• Collect customer feedback and monitor for early indicators of quality concerns through site visits.

• Resolve customer complaints effectively.

• Validate product installations in accordance with installation and operation requirements and evaluate their clarity.

• Provide insights to Corporate regarding changes in field or building code applications.

• Assist in field communications, RMAs, and service bulletins.

• Conduct closed-loop reviews of RMA analysis with distributors.

• Confirm understanding of service bulletins and deliver feedback on corrective measures.

• Facilitate installation and technical support training for selected dealers.

• Develop training materials and lead installation and service training sessions.

• Ensure the delivery of high-quality, cost-effective, and timely service operations for both internal and external clients.

• Guarantee the availability and quality of customer communications.

• Independently manage projects and processes with minimal supervision.

• Mentor and review the work of junior professionals.

• Undertake additional projects and responsibilities that support ongoing business requirements.

• Report directly to the Manager of Divisional Tech Services.

⛳️ Requirements

• Comprehensive knowledge of the job area typically acquired through advanced education and relevant work experience.

• Strong expertise in HVAC systems.

• Proficiency in operating systems, as well as mechanical and electrical abilities.

• Exceptional customer service, relationship management, and interpersonal skills.

• Proficient in MS Outlook, Word, Excel, and PowerPoint.

• Outstanding written and verbal communication abilities.

• Strong HVAC technical proficiency.

• High attention to detail with effective problem-solving skills.

• Excellent organizational, time management, and project management capabilities.

• Ability to exercise sound judgment, maintain a strong work ethic, and demonstrate integrity.

• Highly self-motivated and capable of thriving in a fast-paced environment.

• Minimum of 5 years of experience in field service and repair.

• High School Diploma or GED equivalent required.

• HVAC training or certification is mandatory.

• Ability to fulfill essential responsibilities with or without reasonable accommodations.

• Willingness and ability to travel up to 50% of the time.

• Must be legally authorized to work in the United States.

• Must not require employer-sponsored work authorization now or in the future.

🏝️ Benefits

• Benefits commence on the first day for all full-time direct hires.

• Training programs are available to assist team members in developing new skills.

• Opportunities for career advancement.

• Chance to be part of a global organization supported by Daikin Industries, Ltd.