Technical & Sales Support Representative

This is a fully remote position, open to applicants in Arizona, +31 more states.

📋 Description

• Act as the main point of contact for clients through both inbound and outbound communications.

• Utilize web-based tools to address inquiries and ensure a positive customer experience.

• Deliver frontline, first-level technical support for consumers.

• Assist with client-specific high-speed internet services.

• Diagnose internet connectivity, performance, service, and device-related issues.

• Conduct triage and implement necessary resolution techniques.

• Provide support for operating system, PC, and browser configuration challenges.

• Aim to resolve customer issues on the first call when feasible.

• Open and manage trouble tickets related to user, data network, and operating system issues.

• Address technical issues swiftly and complete tasks within expected deadlines.

• Adhere to work schedules, management instructions, and TP policies.

⛳️ Requirements

• Must be over 18 years of age.

• High School Diploma or equivalent is preferred.

• Comfortable using desktop computer systems.

• Strong verbal and written communication skills are essential.

• Familiarity with personal computers, operating systems, software, and computer terminology.

• Proven problem-solving abilities.

• Capacity to work independently and manage multiple tasks simultaneously.

• Ability to collaborate effectively with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical skills.

• Strong organizational and troubleshooting abilities.

• Capability to prioritize tasks and perform well under pressure.

• Willingness to work within a structured schedule across various shifts.

• Sharp critical-thinking skills are necessary.

• A dedicated workspace near the router for a hardwired Ethernet connection is required.

• Internet speed must be at least 15 Mbps download and 10 Mbps upload.

• ISP latency should be under 50ms.

• Internet connection must not be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Retailer discounts.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.