Technical Project Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the client request intake process from start to finish: assess incoming requests, categorize them, direct them to the appropriate product or engineering owner, and monitor them until resolution.

• Maintain an organized and up-to-date backlog by tagging, prioritizing, and refining tickets.

• Create and disseminate release notes, status updates, and comprehensive communications for Customer Success (CS), Support, and clients following each release.

• Conduct basic discovery and requirements gathering, document acceptance criteria, and transfer well-defined requirements to the engineering team.

• Collaborate with CS and Support to transform recurring requests and escalations into well-scoped, routed, and trackable tasks.

• Assist with release communications and ensure go-to-market readiness in partnership with CS and marketing.

• Work closely with Engineering to guarantee that tickets are actionable and detailed enough to prevent rework.

• Support the daily operations of PeopleGrove's CORE product team, concentrating on ELMS and CompMS.

⛳️ Requirements

• A minimum of 2 years of experience in business analysis, product operations, or a related role, preferably in B2B SaaS.

• Proven experience managing a structured intake and triage process for a high volume of incoming requests.

• Exceptional organizational abilities, with experience in maintaining a clean, accurately tagged, and updated backlog or board (Jira or similar).

• Outstanding written communication skills, particularly in translating product and engineering changes into clear release notes and client-facing updates.

• Ability to conduct basic requirements gathering and convert ambiguous requests into clear, actionable tickets.

• Strong skills in cross-functional collaboration, particularly in direct engagement with CS and Support.

• Comfortable working in a distributed, asynchronous-first, fast-paced environment with frequent small releases.

• Familiarity with Jira, Confluence, or similar product operations tools.

• Nice-to-have: experience supporting a legacy platform or product during active maintenance or stabilization.

• Nice-to-have: experience in clinical education compliance, placement coordination, credentialing, or competency management platforms.

• Nice-to-have: experience in writing release notes or client-facing documentation.

• Nice-to-have: previous experience at a growth-stage edtech or vertical SaaS company.

🏝️ Benefits

• Fully remote work environment with a collaborative and low-ego culture.

• Competitive contract rate offered.

• Opportunity to engage in mission-driven work that has a tangible impact on student and faculty outcomes.

• Join a small, senior team where your work is visible and impactful.