Technical Program Manager III – Automotive

This is a fully remote position, open to applicants in Germany, +2 more countries.

📋 Description

• Oversee the comprehensive delivery of intricate automotive customer launches and programs.

• Act as the primary contact for program status, schedules, and execution.

• Facilitate communication between key automotive clients and internal leaders, including product management, engineering, sales, and technical support teams.

• Champion customer requirements and represent Mapbox to its clientele.

• Establish success metrics and implementation strategies for customer programs.

• Convert and prioritize customer feedback into actionable insights and clear roadmaps.

• Maintain quality standards and manage the prioritization and resolution of quality concerns.

• Lead discussions with senior stakeholders regarding delivery timelines, trade-offs, project scope, and business implications.

• Deliver decisive program leadership during critical customer situations.

• Report to stakeholders while managing, tracking, mitigating, and escalating program risks.

• Lead or participate in initiatives that enhance TPM and Mapbox processes.

• Cultivate a deep understanding of Mapbox products and services to guide technical discussions and foster customer trust.

⛳️ Requirements

• A minimum of 8 years of experience in leading enterprise software implementations within a highly regulated post-sales or professional services setting.

• Proven track record in the automotive sector managing project scope, SOW execution, change management, and high-stakes customer escalations.

• Established ownership of complex, multi-stakeholder enterprise deployments from initiation to production launch.

• Willingness to travel for customer visits regularly, up to 20% (also noted as up to 30% during standby/on-call periods).

• Strong focus on delivery and accountability for results.

• Capacity to represent customer objectives within the organization.

• Proficient communication skills with both developers and senior executives.

• Technical proficiency in cloud architectures, API/SDK integrations, and enterprise technical ecosystems.

• Ability to influence across matrixed teams including Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership.

• Familiarity with Automotive SPICE is a plus.

🏝️ Benefits

• Supportive health care options.

• Parental leave policies.

• Flexible working arrangements.

• Opportunities for teaching and learning.

• Comprehensive private health, dental, and income protection plans tailored to regional statutory benefits.

• Family care and maternity/paternity leave policies.

• Contributions to a Lifestyle Spending Account supporting health, wellness, and personal development.

• Mental health support for employees and their dependents.

• Paid time off, company holidays, and generous leave policies.

• Dedicated paid volunteering time in addition to standard PTO.

• Flexibility for remote work and occasional office work as needed.