Senior Technical Program Manager, Partner Ecosystem

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the program for each new integration, encompassing discovery, technical scope, specifications, sequencing, launch readiness, roadmap, priorities, and capacity trade-offs.

• Create reusable integration patterns for authentication, data mapping, error handling, retries, and fallbacks.

• Collaborate with Product and Legal/GRC to integrate contractual and compliance constraints into designs.

• Act as the primary technical liaison for partner engineering and solutions teams from API discovery through to release and deprecation.

• Assess partner APIs, data models, SLAs, and support strategies; identify optimal integration paths and challenge patterns that are fragile, costly, slow, or non-compliant.

• Outline technical requirements, certification, and acceptance criteria for marketplace integration readiness.

• Assist pre-sales Solutions teams in understanding partner products, requirements, costs, and limitations.

• Ensure proper partner configuration in both sandbox and production environments.

• Create enablement materials for Solutions teams.

• Manage the triage and resolution of integration escalations.

• Define requirements for monitoring integration health and conduct recurring audits focused on remediation.

• Own integration specifications, API references, configuration guides, and troubleshooting documentation.

• Utilize AI to draft specifications and documentation, validate output against source API documentation, and establish repeatable AI patterns.

• Develop expertise in partner products and communicate them effectively to Sales, Solutions, Product, and Support teams.

• Drive the roadmap and execution for partner engineering pods without directly managing engineers.

⛳️ Requirements

• Over 5 years of experience in technical program management, technical product management, solutions architecture, solutions engineering, or integration engineering, with direct ownership of external-facing technical work.

• Proven ability to drive engineering execution without direct authority.

• Experience managing a team's roadmap and delivery as an individual contributor.

• Comprehensive practical understanding of REST APIs, authentication patterns, webhooks, data mapping and normalization, and third-party dependency failure modes.

• Strong debugging skills across distributed systems; comfortable working with logs, traces, and payloads.

• Demonstrated capability to work directly with external technical teams.

• Excellent written communication skills.

• Hands-on experience with AI tools within actual workflows and verifying outputs.

• Ability to navigate between partner architecture discussions, customer implementation escalations, and internal enablement sessions.

• Preferred: background in identity, fraud, risk, KYC/KYB, credit, or related data-provider ecosystems.

• Preferred: experience integrating and managing third-party data vendors at scale, including API versioning and deprecation.

• Preferred: experience in building or scaling a partner marketplace, app store, developer platform, or partner certification program.

• Preferred: familiarity with decisioning or workflow orchestration platforms.

• Preferred: experience with both pre-sales and post-sales organizations in B2B enterprise SaaS.

• Preferred: exposure to compliance and contractual aspects of third-party data usage.

• Preferred: previous hands-on engineering experience.

🏝️ Benefits

• Equity

• Annual bonus or commission plan

• Benefits

• Accommodation support during any stage of the application or hiring process, including interview or onboarding assistance