Program Manager, IT – MMS

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and manage the assigned business portfolio.

• Collaborate effectively with internal teams, vendors, and contractors.

• Ensure alignment of IT projects with key business objectives.

• Lead cross-functional teams to ensure timely project delivery.

• Create comprehensive project plans, allocate resources, and manage associated risks.

• Coordinate among project team members and sustain regular communication with stakeholders and leadership.

• Provide updates on project status, KPIs, and financial metrics.

• Identify risks, dependencies, and issues while formulating mitigation strategies.

• Track program progress meticulously.

• Establish the future vision, requirements, and priorities for a technology initiative.

• Oversee the transition from a legacy member management system to an upgraded cloud-based solution.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent experience.

• Certification in Project Management (PMP) or Agile methodologies (Certified ScrumMaster, Certified Scrum Product Owner, Agile Certified Practitioner).

• 5–7 years of experience managing IT programs, particularly in case management systems, membership management systems, operational IT projects, or business process automation.

• In-depth knowledge of enterprise software and pertinent technologies, including CRM, ERP, document management, and workflow automation.

• Demonstrated experience with Agile, Waterfall, or Hybrid project management methodologies and intricate multi-faceted projects.

• Solid background in IT infrastructure and cloud technologies, including the integration of enterprise applications such as CaseIQ and iMIS.

• Proficiency in project management tools such as Monday.com.

• Excellent communication, leadership, and problem-solving abilities.

• Capability to manage cross-functional teams and multiple projects with competing priorities.

• Familiarity with ticketing systems such as ServiceNow or Zendesk.

• Understanding of regulatory compliance and data privacy standards such as PIPEDA, HIPAA, and GDPR.

• Strong background in IT operations management with a focus on process efficiency and scalable solutions.

🏝️ Benefits

• Flexible remote work environment.

• Attractive compensation package.

• Accommodation available upon request.

• Commitment to workplace inclusion and belonging.