Technical Program Manager II – Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as a liaison among operational teams, internal engineering resources, and third-party tool providers to develop, enhance, and manage internal tooling solutions.

• Lead a technical roadmap for internal tooling projects, including prioritization, resource allocation, and requirements gathering.

• Cultivate and maintain relationships with both internal and external partners.

• Create communication plans and coordinate with stakeholders.

• Monitor progress, identify risks, and uphold frameworks and governance structures.

• Implement solutions to guarantee successful execution.

• Design and execute process improvements, automation initiatives, and operational efficiencies.

• Evaluate business processes, performance metrics, and operational data to pinpoint trends, risks, and opportunities for ongoing improvement.

• Drive goal-setting processes related to operational and technical objectives.

• Establish mechanisms for tracking status updates.

• Communicate progress, risks, and priorities throughout the organization.

• Function effectively with minimal daily direction in a dynamic and ambiguous environment.

• Perform any other duties as assigned.

⛳️ Requirements

• A bachelor's degree from an accredited four-year college or university in a technology-related field is preferred.

• At least five (5) years of professional experience in Program Management, specifically focusing on Operations or Technology use cases.

• A minimum of five (5) years of experience leading intricate cross-functional initiatives and influencing stakeholders across various business functions.

• Experience in managing programs and projects that involve executive-level stakeholders and align with organizational priorities.

• Proven capability to drive operational excellence, business process enhancement, governance, and change management initiatives.

• Excellent verbal and written communication, facilitation, negotiation, presentation, and relationship management skills.

• Demonstrated ability to influence results without direct authority and drive accountability across teams.

• Strong analytical, problem-solving, critical-thinking, and decision-making skills.

• Exceptional organizational abilities with the capacity to manage multiple priorities, deadlines, and competing business demands.

• Experience in creating executive communications, dashboards, status reports, and performance metrics.

• Advanced proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and related productivity tools.

• Ability to work independently in unclear environments while maintaining strong attention to detail and execution excellence.

• PMP certification or an equivalent project/program management certification is preferred.

• Experience in the payments, financial services, money movement, card processing, or ACH industry is preferred.

• Familiarity with coding languages, technical systems, software development concepts, or data analytics tools is preferred.

• Experience in supporting feature launches, operational readiness programs, or PMO organizations is preferred.

• Experience mentoring team members and promoting best practices in program management is preferred.

• Knowledge of relevant laws and regulations affecting financial services or payment-processing environments is preferred.

• Completion of pre-employment drug testing is required.

• Tobacco use is prohibited, as permitted by law.

🏝️ Benefits

• Competitive overall compensation package.

• Work/Life balance.

• Employee engagement activities and recognition awards.

• Years of Service awards.

• Opportunities for career enhancement and growth.

• Leadership Academy and Mentor Program.

• Continuing education and career certification opportunities.

• A variety of healthcare coverage options.

• Traditional and Roth 401(k) retirement plans.

• A lucrative Wellness Program.