Lead Technical Program Manager, Critical Facility Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operational readiness of critical facility operations for new sites, managing staffing, service coverage, maintenance, spare parts, training, procedures, monitoring, escalation pathways, and turnover documentation.

• Collaborate with colocation providers to interpret contractual obligations into operational duties, service evaluations, escalation protocols, and action plans.

• Create and implement operational programs that encompass command, communication, response exercises, reviews, root-cause analysis, and project execution.

• Define the CFOps program portfolio, including priorities, ownership, milestones, dependencies, and reporting structures.

• Facilitate operational acceptance in conjunction with engineering, construction, commissioning, and receiving operations teams.

• Identify and communicate gaps and residual risks to relevant decision-makers.

• Engage with leadership and executives regarding the state of operations and drive actionable steps across teams and functions.

• Collaborate with Operational Engineering on program development and maturity, offering programmatic and execution support.

• Act as a representative for CFOps during site assessments, contract negotiations, expansions, and renewals.

• Work alongside Acquisition, Contracts, and Engineering to delineate operational requirements, evaluate provider commitment discrepancies, and establish mitigation strategies.

• Potentially oversee the CFOps technical program management function and business operations as the portfolio grows.

⛳️ Requirements

• A minimum of 10 years of experience in mission-critical infrastructure, including data center operations, engineering, construction, or technical program management.

• Demonstrated experience leading intricate programs across multiple locations, global teams, and cross-functional organizations.

• Solid technical foundation in electrical, mechanical, or control systems, acquired through direct operational or engineering roles in data centers.

• Experience collaborating with lessors or colocation providers.

• Proven track record of building, implementing, and maintaining programs adopted by operational teams.

• Familiarity with data center white space, including servers, storage, networking equipment, racks, and related data hall infrastructure.

• Strong skills in incident management, operational readiness, and executive communication.

• Bachelor's degree in engineering or equivalent practical experience.

• Ability to travel up to 50% in the first year is required.

• Must meet applicable U.S. export-control requirements; access to controlled technology may necessitate U.S. person status or government authorization/license.

🏝️ Benefits

• Job security combined with the dynamic environment of a startup.

• A straightforward, non-corporate work culture that honors individual beliefs.

• Opportunities for continuous learning, growth, and support.

• Chance to publish and open-source groundbreaking AI research.

• Opportunity to contribute to one of the fastest AI supercomputers globally.

• Fully remote work arrangement.

• Negotiable travel expectations, especially in the long term.