Technical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete delivery process of substantial AI, digital, and cloud transformation initiatives valued at over $10M, from strategic planning and roadmap development to launch and achieving business value.

• Break down intricate programs into manageable workstreams with distinct ownership, sequencing, and interdependencies.

• Manage program timelines across multiple simultaneous Agile teams while coordinating with delivery managers and product managers.

• Establish program-level KPIs and governance, and report on program health with respect to scope, schedule, budget, and quality.

• Connect business requirements with technical solutions and align technical requirements with business outcomes.

• Facilitate discussions on engineering and architecture, guiding technical direction across both frontend and backend technologies.

• Transform complex technical challenges into actionable solutions.

• Contribute to the creation of technical documentation and set standards for documentation practices.

• Take ownership of the AI Development Life Cycle at the program level.

• Set standards for AI feature assessment, human-in-the-loop checkpoints, and post-launch monitoring processes.

• Collaborate with AI engineering leads on model risk, data readiness, evaluation strategies, and observability measures.

• Define success metrics for AI-enhanced delivery and ensure visibility into the status of AI-driven pipelines.

• Assess when an agentic approach is inappropriate based on context management, latency, infrastructure, and cost considerations.

• Utilize AI tools like Claude for planning, specifications, reporting, and stakeholder communication.

• Act as a senior program partner to client executives.

• Identify potential bottlenecks, manage escalations, and facilitate trade-off decisions.

• Communicate schedules, progress, and business impacts to stakeholders and senior leadership.

• Collaborate with Client Partners on follow-up projects and expansion opportunities.

• Lead and mentor Senior Delivery Managers and Delivery Managers.

• Influence the company's delivery practices, tools, and frameworks.

• Evaluate staffing and capability gaps and provide guidance on staffing and talent acquisition.

• Conduct executive interviews and play a role in go/no-go hiring decisions.

⛳️ Requirements

• A minimum of 5 years of experience leading multiple Agile teams simultaneously or at scale.

• At least 5 years of experience in leading and delivering enterprise-level IT projects.

• Proven experience in managing large-scale AI, digital, or cloud transformation programs valued at over $10M from strategy to achieved business value.

• Practical experience with the Well-Architected and Cloud Adoption Frameworks.

• Strong technical background in architecture, both frontend and backend technologies, as well as cloud-native design.

• Ability to break down complex technical issues into deliverable solutions.

• Skill in translating customer needs into technical requirements and functional specifications, linking them to business outcomes.

• A history of leading programs where AI/ML or agentic capability was integral to the solution.

• Experience in managing model risk, evaluations, client expectations, human-in-the-loop checkpoints, and monitoring processes.

• Demonstrable daily use of AI tools such as Claude.

• Familiarity with Jira, Confluence, GitHub, Azure DevOps, and CI/CD pipelines.

• Comfort with navigating ambiguity and the ability to build credibility with clients to advance growth discussions.

• A background check may be required as a condition of employment.

🏝️ Benefits

• Paid time off

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)