Technical Program Manager

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Take charge of the complete project delivery and services, from pre-sales planning to ensuring ongoing customer satisfaction after acceptance.

• Supervise the activities of the Professional Services team, which includes deployment, consulting, training, and post-acceptance support.

• Act as the primary point of contact for customers regarding all project-related activities.

• Coordinate the efforts between VIAVI Solutions and customers during the deployment phase.

• Manage statements of work, project planning, and the necessary reporting documentation.

• Oversee projects from the kickoff stage through to delivery and customer acceptance.

• Monitor project plans, timelines, budgets, and deliverables.

• Plan and allocate resources effectively for successful project execution.

• Handle multiple projects simultaneously while reconciling interdependencies.

• Ensure customer satisfaction through prompt delivery and technical expertise.

• Communicate project status, technical advancements, and business impact to stakeholders.

• Organize and schedule project review meetings.

• Facilitate cross-functional communication and lead project meetings.

• Record meeting minutes and track follow-up actions.

• Inspire and lead teams to achieve business outcomes.

• Manage project risks, issues, and change controls effectively.

• Provide recommendations for continuous improvement.

• Gather and report on project metrics and key performance indicators (KPIs).

• Oversee project documentation.

• Forecast revenue and ensure accuracy in forecasts, taking revenue recognition impacts into account.

• Support budget management for services, operational assistance, and consulting.

⛳️ Requirements

• Over 10 years of experience in the Mobile Telecommunications Industry, with a focus on Network Planning and Optimization, Service Assurance, and Customer Experience Management across GSM/UMTS/LTE/5G networks.

• More than 5 years of project management experience in delivering and deploying software solutions for large organizations.

• Strong knowledge of Core CS (2G/3G), Core PS (2G–5G NSA/SA), and IMS networks.

• Familiarity with RAN/Core Mobile Network Interfaces and vendor OSS (Ericsson, Nokia, Huawei) is a plus.

• Solid understanding of the Software Development Lifecycle (SDLC) and Agile methodologies.

• Extensive experience with project management methodologies and techniques.

• Knowledge of budgeting and resource allocation processes.

• Proficient in Microsoft Excel, PowerPoint, and Project.

• Experience using Atlassian tools (JIRA, Confluence).

• Strong leadership skills and team management capabilities.

• Excellent analytical, quantitative, and problem-solving abilities.

• Capability to work independently with minimal supervision.

• Effective written and verbal communication skills in English.

• A team player who can clearly communicate technical results to customers.

• Bilingual proficiency in Spanish and English.

🏝️ Benefits

• Equal opportunity and affirmative action employer.

• Opportunities for travel throughout the region.