Technical Product Owner – Salesforce Health Cloud, AI-Enabled Agile Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Design the Salesforce Health Cloud product roadmap in collaboration with IT Development, Innovation and Impact, and Implementation leaders.

• Manage and prioritize a backlog that includes client launches, enhancements, defects, and platform initiatives.

• Convert intricate business requirements into epics, features, user stories, acceptance criteria, data models, rules, automations, access controls, integrations, notifications, dependencies, and exceptional scenarios.

• Ensure that backlog items are prepared for sprint commitment with comprehensive requirements, decisions, dependencies, data/access needs, and testing scenarios.

• Utilize Claude, Claude Code, Agentforce Vibes, and Rovo for research, documentation, story writing, and test scenario development while adhering to regulated data handling standards.

• Act as the primary stakeholder contact for Market Access, Clinical Adherence, Pharmacy, Revenue Cycle Management, Implementation, and Compliance.

• Establish success metrics and monitor adoption, error and rework rates, cycle time, and operational impact post-release.

• Collaborate with the Delivery Manager on sprint execution, scope, priority, acceptance, and tradeoff decisions.

• Define testing processes, lead user acceptance testing, triage defects, demonstrate finished functionality, coordinate training, and ensure business readiness prior to go-live.

• Maintain documentation, training resources, communications, and post-deployment verification.

• Collaborate with Salesforce architecture, AI, and data teams on reusable configuration-first solutions, automation, analytics, reporting, integrations, and guardrails.

• Integrate HIPAA, security policies, and minimum-necessary access into requirements.

⛳️ Requirements

• Over 3 years of experience as a Product Owner in an agile setting, with direct responsibility for a backlog and prioritization decisions.

• Proven history of guiding digital products from concept to launch and recognizing resulting changes.

• Proficient understanding of Salesforce objects, fields, record types, permission sets, flows, and reporting.

• Experience with Health Cloud is a significant advantage.

• Ability to write requirements that are ready for building and testing criteria that can be independently verified.

• Data literacy, including the ability to define metrics and utilize reports and dashboards.

• Practical experience with generative AI tools for documentation, analysis, and agile workflows.

• Outstanding communication and negotiation skills, with the ability to influence without direct authority.

• Comfort in operating with incomplete information in a fully remote, self-driven environment.

• Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field, or equivalent practical experience.

• Experience in patient services, patient access, hub services, specialty pharmacy, market access, or revenue cycle management is a strong advantage.

• Preferred hands-on experience with Jira and Confluence.

• Familiarity with Atlassian Rovo, Claude, or similar AI assistants is preferred.

• Knowledge of HIPAA and regulated healthcare environments is preferred.

• Relevant certifications are preferred, including CSPO, PSPO, PMI-PBA, Salesforce Certified Administrator, Salesforce Certified Business Analyst, or Salesforce Health Cloud Accredited Professional.

• Ability to lift up to 15 pounds occasionally.

• Flexibility to work across EST to PST time zones.

• Minimal travel may be required.

🏝️ Benefits

• Medical, dental, and vision plans.

• Life insurance.

• Disability coverage.

• Tax-advantaged savings accounts.

• Employee Assistance Program.

• Home office benefits.

• Employee Ownership Program.

• Paid time off.

• Holidays.

• Bereavement leave.

• 401(k) retirement plan with employer matching.

• Performance-based bonus opportunity.

• Opportunities for career growth.

• Flexible working hours to accommodate activities across EST to PST time zones.

• Remote work from home.