Senior Technical Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Guide customers throughout their journey and ensure successful outcomes.

• Establish adoption strategies and standards for post-sales engagement.

• Collaborate with Sales and Product teams to enhance customer value from the solution.

• Innovate tools and processes to boost team efficiency.

• Engage in innovative customer projects.

• Acquire knowledge of Kong products and technologies and apply them in practical scenarios.

• Oversee a portfolio of commercial clients and pinpoint growth opportunities.

• Recognize patterns that can be addressed through automated customer engagement methods.

• Work alongside peers, business partners, and various other teams.

• Represent Kong and play a role in the company’s growth.

⛳️ Requirements

• Possess a builder’s mentality with the capability to solve intricate customer challenges.

• Proven experience managing a portfolio of commercial clients.

• Excellent organizational skills.

• Comprehension of complex technology landscapes.

• Exceptional communication abilities.

• Prior experience in a similar position within SaaS, Open Source, and/or Infrastructure software companies is preferred.

• Strong grasp of Cloud Native technologies, including containerization, Kubernetes, and microservices.

• Basic understanding of API Management (APIM).

• Knowledge of DevOps, CI/CD, and Infrastructure as a Service (IaaS) cloud computing.

🏝️ Benefits

• Equity.

• Commission.

• Healthcare benefits.

• 401(k) plan.

• Short- and long-term disability benefits.

• Basic life and AD&D insurance.