Technical Implementation Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Supports clients in the planning, development, training, and execution of delivery for ImageTrend technical solutions, which includes integration setup, configuration services, and cancellations.

• Creates and oversees client implementation schedules, ensuring high-quality delivery and adherence to timeframes and requirements by collaborating with stakeholders throughout all implementation processes.

• Documents all implementation requirements, objectives, challenges, and delays accurately in all records, including time spent on implementation tickets and completion of project documentation or submission of milestone invoices as needed.

• Aids in the continuous improvement of departmental procedures, CRM or other record-keeping systems, internal demo sites, and additional internal products utilized.

• Builds and maintains strong relationships with clients by providing timely, informed, reliable, and professional guidance regarding our solutions, while keeping all stakeholders, whether internal or external, updated on project progress.

• Facilitates onsite and virtual training sessions with clients throughout the implementation process.

• Guarantees a smooth transition to Support or other relevant teams upon the completion of implementation or project services.

• Collaborates effectively with customer success teams and other departments to proactively manage resources, tasks, and foster alignment across all teams, ensuring a positive client experience while escalating issues as necessary.

• Represents the company at industry conferences, events, tradeshows, or meetings as required.

• Reviews and provides recommendations on updates to instructional and technical documentation to ensure clarity, accuracy, accessibility, and ease of use, aiming to enhance and maintain internal and external documentation, product requirements, release notes, screenshots, diagrams, and screencast videos.

• Travels to orientations, industry or company events, or other onsite meetings as necessary.

• Takes on additional responsibilities or tasks as assigned.

⛳️ Requirements

• Bachelor’s Degree or an equivalent combination of education and relevant work experience.

• Demonstrated experience in technical client services or support, ideally in implementation, integration, business analysis, or project services within the SaaS/technology or healthcare and public safety sectors.

• Familiarity with implementation, project management, or training delivery.

• Knowledge of state and national EMS and Fire reporting requirements.

• Understanding of basic principles of adult education and effective content delivery.

• Strong technical ability to learn new technologies or systems, proficient in MS Office Suite or similar tools, and familiarity with implementation or project management tools used for educational delivery and project rollout.

• Knowledge of ImageTrend products and functions, or other comparable industry-related technologies.

• Experience with practices for defining, scoping, estimating work, and tracking implementation tasks to ensure successful project completion, along with an understanding of standardized data collection practices.

• Excellent presentation, facilitation, interpersonal, and communication skills, both verbal and written.

• Strong time management and organizational capabilities, with a commitment to meeting critical deadlines.

• Keen attention to detail, along with strong analytical, problem-solving, and critical thinking abilities.

• Capability to comprehend and translate requirements or specifications into technical designs.

• Familiarity with application interfaces and integration architectures.

• Ability to be a proactive self-starter and work independently in a fast-paced, highly collaborative team environment.

• Capacity to maintain confidentiality when dealing with proprietary and sensitive information.

• Passion for learning and a desire to enhance knowledge and skills.

• Strong work ethic, integrity, honesty, and a collaborative team orientation.

• Willingness to travel up to 10%.

🏝️ Benefits

• Comprehensive healthcare coverage, in addition to employer-sponsored group policies and optional plans.

• Flexible PTO, Sick Days, Holidays, Parental Leave, and Volunteering opportunities.

• Roth or Traditional 401(k) with Employer Match.

• Options for Remote, Hybrid, or Onsite work, as well as Flexible and Alternate Scheduling Arrangements.

• Opportunities for internal growth, Tuition Reimbursement, Professional Development, and access to LinkedIn Learning.

• Community Gains Incentive Program.

• Referral Bonus Program and Employee Assistance Program.