Customer Success Technical Advisor

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Serve as the main technical representative for enterprise clients post-deployment.

• Focus on achieving security outcomes instead of merely resolving tickets reactively.

• Add technical milestones to Customer Success Plans.

• Assist with platform adoption, version updates, and feature implementations.

• Perform architectural evaluations and configuration assessments.

• Support customers throughout the onboarding and implementation process.

• Create and present technical workshops and best-practice sessions.

• Enhance customers’ internal SOC and SIEM operations.

• Offer technical guidance during significant security incidents.

• Conduct thorough root cause analysis on intricate issues.

• Provide strategic advice to avert systemic failures.

• Act as a regional liaison among customers and Product Engineering, R&D, and Sales Engineering.

• Shape product roadmaps.

• Keep account health records, environment maps, troubleshooting guides, and operational reports updated.

⛳️ Requirements

• Proficient in both written and spoken English and Spanish.

• Knowledge of Portuguese is a plus.

• Over 10 years of experience in technical support, security architecture, systems engineering, or a relevant consulting role.

• Strong understanding of security frameworks, including NIST and MITRE ATT&CK.

• Familiarity with SIEM/SOC operations.

• Knowledge of endpoint and network defense technologies.

• In-depth knowledge of Windows Server, Linux, and Solaris.

• Experience with hybrid-cloud infrastructures such as AWS, Azure, and GCP.

• Excellent written and verbal communication abilities.

• Capable of explaining complex technical risks in straightforward, business-focused language for executive stakeholders.

• Highly organized, with strong skills in digital organization, documentation, and technical reporting.

• Bachelor’s Degree in Engineering or Computer Science, or an equivalent qualification, is preferred.

• Technical certifications are highly desirable, including TCAP, TSCE, CISSP, CCNA, CCNP, or cloud platform certifications.

🏝️ Benefits

• Equal opportunity employment.

• Commitment to fostering a diverse and multicultural workforce.

• Zero tolerance for discrimination or harassment of any kind.