Technical Helpdesk Engineer – Automotive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to support inquiries and provide top-notch diagnostic and repair services.

• Adhere to the repair protocol and track its effectiveness.

• Evaluate process shortcomings and offer recommendations for improvement.

• Examine current procedures to enhance quality.

• Report dealer performance on escalated issues.

• Interact with retailer personnel, offering assistance and guidance.

• Identify root causes of technical discrepancies and mitigate future support requirements.

• Document intricate technical challenges for the central organization.

• Foster relationships with retailers and customers.

• Continuously enhance the function's effectiveness.

⛳️ Requirements

• Qualified and certified to ‘Master Technician’ level or its equivalent.

• Proficient in electrical diagnostics with relevant experience.

• Experience with high voltage/EV systems (preferred).

• Capability to investigate, report on, and diagnose complex vehicle systems, whether “hands-on” or remotely.

• Ability to manage multiple tasks and meet deadlines simultaneously.

• Possess a proactive “can do” attitude.

🏝️ Benefits

• Company-provided laptop.

• 25 days of annual leave.

• Company contributory pension scheme.

• Cash back health care program.

• Life insurance coverage.

• Car salary exchange scheme.

• Opportunities for advancement within the company, with regular updates on global opportunities.