Technical Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Offers technical assistance to field engineers, technicians, and product support staff in diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, intricate software, or networked and/or wireless systems.

• Steps in when initial product support has been unable to identify or resolve issues in malfunctioning equipment or software.

• Communicates design, reliability, and maintenance issues or bugs to design engineering/software engineering teams.

• May assist in customer installations and training sessions.

• Provides aid to customers/users in cases where the product is notably technical or advanced.

⛳️ Requirements

• Proven experience in technical support or a related field.

• Strong problem-solving skills and the ability to troubleshoot complex systems.

• Excellent communication skills to effectively assist users and collaborate with engineering teams.

• Familiarity with electro/mechanical equipment, computer systems, and software troubleshooting.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and training.

• Collaborative and innovative work environment.