Technical Documentation Specialist

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Develop and uphold documentation standards across both IT and OT.

• Create templates for policies, standards, procedures, work instructions, and architectural documents.

• Ensure adherence to document version control and approval workflows.

• Conduct regular reviews of documentation for precision and compliance.

• Document network architectures, topology diagrams, IP allocation standards, and connectivity models.

• Maintain infrastructure inventory documentation.

• Create deployment guides and implementation playbooks.

• Document solutions for cloud, servers, firewalls, wireless, and OT connectivity.

• Develop standard operating procedures and incident response runbooks.

• Document change management processes.

• Produce documentation for disaster recovery and business continuity.

• Support the documentation of cybersecurity controls and requirements.

• Ensure documentation aligns with NIST, Purdue, ISA/IEC 62443, and corporate standards.

• Assist in collecting audit evidence and compiling compliance reports.

• Develop project technical specifications, installation guides, cutover plans, training materials, and knowledge transfer documents.

• Support lessons learned and conduct post-implementation reviews.

• Manage SharePoint documentation repositories.

• Establish document taxonomies and standards for searchability.

• Enhance the accessibility and usability of technical information.

• Develop onboarding documentation for infrastructure staff.

• Collaborate with Network Operations, Cybersecurity, Infrastructure Engineering, Service Management, and Manufacturing Technology teams to convert intricate technical concepts into clear documentation.

⛳️ Requirements

• Bachelor's degree in Technical Writing, Information Technology, Engineering, or a related field.

• 3+ years of experience in technical writing.

• Strong grasp of IT infrastructure concepts.

• Exceptional written and verbal communication skills.

• Proficiency with Microsoft 365, SharePoint, Visio, and Office applications.

• Experience in documenting networking environments is preferred.

• Experience in OT/manufacturing environments is preferred.

• Understanding of network architecture, cybersecurity, and systems administration is preferred.

• Familiarity with Fortinet products is preferred.

• Knowledge of NIST and Purdue frameworks is preferred.

• Must live in or be willing to relocate to Arizona, Florida, Georgia, Illinois, Kansas, Massachusetts, Michigan, North Carolina, Nebraska, South Dakota, Tennessee, Texas, Wisconsin, or Wyoming.

🏝️ Benefits

• Relocation assistance will be available.

• Opportunity to learn, contribute, and grow within a manufacturing setting.

• Support for professional growth and career advancement.