Technical Director – Logistics, Warehousing

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform a comprehensive audit of the technology stack, value streams from start to finish, and system interdependencies within the initial 30 days.

• Foster trust and accountability through transparent communication on Slack and during meetings.

• Participate in weekly Product L10 meetings and Rock Out sessions.

• Create a strategy for the professional development and expansion of the technical team, reducing direct reliance on the director.

• Ensure platform stability and system reliability through ongoing monitoring and proactive problem-solving.

• Act as an escalation point for urgent technical issues while adhering to support SLAs and system performance metrics.

• Mentor direct reports through weekly one-on-one meetings, KPI assistance, recognition of achievements, and addressing performance or workflow challenges.

• Implement remediation strategies for high-priority technical debt.

• Cultivate a high-performance culture centered around ownership and psychological safety.

• Monitor ticket volumes and time dedicated to bugs, features, and technical debt.

• Collaborate with Operations to automate manual processes.

• Deliver 2–5 technology integrations or onboarding sessions each week.

⛳️ Requirements

• Over 5 years of practical technical experience in software engineering, integrations, and technical operations.

• A minimum of 2 years in a technical leadership role.

• At least 2 years of hands-on experience with third-party integrations and complex distributed systems.

• Familiarity with warehousing, logistics, and/or e-commerce platforms and sectors.

• Experience in project management and agile methodologies.

• Outstanding written and verbal communication skills, with the ability to convey complex technical concepts in simple terms.

• High emotional intelligence and a demonstrated history of achieving results under pressure.

• Strong programming skills, particularly in TypeScript and NodeJS.

• Significant experience in data analytics, especially with SQL.

• Experience with supply chain technologies (OMS, WMS, TMS).

• Must have authorization to work in the U.S.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)

• Life insurance

• Accident coverage

• Employee Assistance Program (EAP)

• PTO

• Holidays

• Sick Time