Technical Customer Support Specialist – Vehicle Technology

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist business clients with technical inquiries regarding software, hardware, and their applications in vehicles.

• Methodically evaluate technical problems and identify potential sources of errors.

• Create and guide customers through suitable troubleshooting procedures.

• Offer assistance on issues related to installed hardware, vehicle connectivity, GPS, and data transmission.

• Address technical customer queries and independently manage them to resolution or escalate to the appropriate team.

• Clearly and understandably communicate complex technical concepts.

• Document symptoms, analysis procedures, and solutions in Zendesk in an organized manner.

• Relay recurring technical problems to the relevant internal teams.

• Contribute to the ongoing enhancement of products, processes, and customer support.

⛳️ Requirements

• Completed vocational training in a technical discipline or relevant practical experience in a technical role.

• Background as a mechatronics technician, automotive mechatronics technician, electronics technician, vehicle technician, or in a related field.

• Some practical experience in providing customer support via phone or written communication, preferably in a technical support capacity.

• Empathetic and service-oriented work attitude.

• Maintain calm and professional communication, even in challenging circumstances.

• Strong affinity for software, applications, and digital systems.

• Proficiency in the German language at a C2 level.

• Proficiency in the English language at a minimum B2 level.

• Eagerness to learn about vehicle technology, hardware, and software.

🏝️ Benefits

• 30 days of annual leave.

• Opportunity to work remotely from anywhere in the world for up to 6 weeks each year.

• Dog-friendly office environment.

• €2,000 annual budget for personal and professional development.

• Membership at Urban Sports Club.

• Subscription to Hrmony.

• JobRad bicycle leasing or a subsidy toward a BVG ticket.

• 1 Mental Health Day.

• Access to nilo.health.

• Complimentary lunch once a week.

• Company breakfast every two weeks.

• Beverages and snacks available around the clock.

• Structured onboarding and personalized coaching.

• Regular working hours, Monday to Friday, from 9:00 a.m. to 6:00 p.m.

• Permanent employment contract.

• Full-time position.