Technical Customer Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver exceptional technical support to clients utilizing IDEXX analyzers for laboratory diagnostics within their veterinary practices.

• Offer technical and operational assistance to veterinary practice teams regarding analyzers.

• Manage the coordination of equipment installations with both internal and external stakeholders.

• Diagnose hardware and integration problems.

• Collaborate closely with internal teams to efficiently address customer inquiries and challenges.

• Assist customers through the troubleshooting procedures.

• Provide practical advice and tips on equipment usage and maintenance.

⛳️ Requirements

• Customer-oriented with a background in customer service.

• A strong service-driven mindset.

• Outstanding verbal and written communication skills in both German and English.

• Proficiency in Czech would be a plus.

• Experience and training as a veterinary assistant would be advantageous.

• A passion for technology would be beneficial.

• High level of accuracy and analytical skills.

• Enthusiasm for working as part of a large team.

• Openness to embracing new challenges.

🏝️ Benefits

• An opportunity to join an international, rapidly expanding company.

• Independent and responsible roles in a future-proof industry.

• Comprehensive professional onboarding and regular exchanges within a qualified and dedicated team.

• Flexibility to work remotely from home.

• Structured working hours that are leisure- and family-friendly, with start times at 8:30 a.m. or 9:30 a.m., depending on the schedule.

• Extra days off for volunteer work and community involvement.

• Competitive salary.

• Attractive incentives.

• A wide range of benefits.