Technical Customer Support – Rheometers, Viscometers

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as a liaison for customers and the sales team.

• Assist customers via phone, email, remote diagnostics, and on-site support with rheometers and viscometers.

• Clarify measurement results and provide guidance on the use of measurement software.

• Commission equipment and facilitate customer training sessions.

• Collaborate with team members at the Ostfildern location and in the sales department.

• Conduct visits to customers mainly in the Northeast region, covering zip codes 01–17.

• Execute viscosity and deformation measurements on customer samples in the application lab or at client locations.

• Prepare detailed measurement reports.

• Share product-specific expertise during equipment installations and training events.

• Contribute to the development of workshops and seminars.

⛳️ Requirements

• Proficient in written and spoken German.

• Good command of written and spoken English.

• Possession of a Class 3/B driver’s license.

• A degree in a technical or natural science discipline or equivalent vocational training, such as a CTA (m/f/d).

• Basic knowledge of physics and chemistry.

• Theoretical and preferably practical understanding of rheology, viscosity measurement, and the assessment of flow and deformation behavior.

• Initial experience in a laboratory setting.

• Familiarity with laboratory equipment software.

• Daily competency with standard computer applications.

• Capability to independently plan and execute client meetings and training sessions.

• A confident presence and a methodical approach to work.

• Openness to travel to customer sites in the Northeast region.

🏝️ Benefits

• Permanent employment contract.

• 13.5 monthly salaries.

• Company pension scheme.

• Options for company bicycles.

• Flexible working hours.

• 30 vacation days based on a 5-day work week.

• Laptop provided.

• Smartphone included.

• Additional equipment available as required for home office setup.

• Company car with a fuel card, available for personal use.

• Comprehensive onboarding, open communication, and personalized mentoring.

• Opportunities for career advancement.