Technical Customer Support Engineer, EMEA

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Assist ClickHouse users, customers, and potential clients through various channels including cases, chat, Slack, community forums, and meetings.

• Prioritize support tickets and deliver first-line technical assistance.

• Offer professional responses, on-call support, and guidance while adhering to required SLAs.

• Create solutions utilizing ClickHouse Cloud and ClickHouse open-source technologies.

• Disseminate solutions via documentation, knowledge bases, blogs, meetups, webinars, and training sessions.

• Aid in pre-sales and post-sales customer engagements.

• Collaborate with the Go To Market team on complex technical proof-of-concepts.

• Work alongside Support Services, Engineering, Go to Market, and Product Management teams to identify necessary functionalities.

• Mentor, train, and share expertise with colleagues, users, and customers.

• Establish trustworthy relationships with colleagues, customers, and partners.

• Recommend enhancements to Support processes.

⛳️ Requirements

• Comprehensive technical knowledge in ClickHouse open-source or ClickHouse Cloud, or relevant areas like SQL databases, OLAP, cloud-native SaaS, or distributed systems.

• Prior technical experience in positions such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.

• Availability as per scheduling to ensure high-quality 24x7 support in a global, distributed setting.

• Excellent communication skills.

• Capability to work fully remote with dependable connectivity.

• Strong teamwork, global engagement, empathy, and a problem-solving approach.

• Ability to cultivate trusted relationships with colleagues, customers, and partners.

• Self-motivated, inquisitive, and keen on continuous learning and development.

• Experience with ClickHouse.

• Familiarity with OSS and open-source technologies.

• Experience with Azure, GCP, or AWS.

• Knowledge of data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

• Fluent in English.

🏝️ Benefits

• Flexible work environment and arrangements that support remote work.

• Employer contributions towards healthcare benefits.

• Stock options available for every new team member.

• Flexible time off policy in the US.

• Generous time-off allowances in other countries.

• USD $500 allowance for home office setup for remote employees.

• Opportunities to engage in company-wide offsite events and global gatherings.