Technical Customer Support

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer technical assistance to customers utilizing Sync’s cloud storage and file sharing services.

• Address technical, account, and billing questions.

• Articulate complex ideas in an easily understandable way for customers.

• Diagnose and troubleshoot technical issues with a systematic and logical methodology.

• Recognize patterns in issues and provide solutions customized to each customer’s level of technical knowledge.

• Work together with development and product teams to replicate issues.

• Elevate bugs and furnish comprehensive feedback.

• Propose potential resolutions.

• Support QA testing and validation for new features and fixes.

• Cultivate a thorough understanding of Sync’s products, systems, internal processes, and escalation procedures.

• Provide accurate, efficient, and high-quality support to customers.

⛳️ Requirements

• At least 4 years of experience in technical support, customer support, or a similar technical position.

• Solid working knowledge of Windows, Mac OS, Linux, iOS, and Android platforms.

• Exceptional written and verbal communication abilities.

• Capability to communicate effectively with clients with diverse technical backgrounds.

• Comfortable troubleshooting technical problems independently.

• Quick learner of new tools and systems.

• Willingness to work evenings, weekends, and holidays as needed.

• Proactive mindset with a dedication to identifying effective solutions.

• Applicants must confirm eligibility to work in the USA on the application form.

• Experience in a SaaS company is requested on the application form.

🏝️ Benefits

• Equal opportunity employer.

• Accommodation provided throughout the recruitment, assessment, and selection process.